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Form of workJob Description
Adecco is partnering with a multinational organization in search of a Customer Accounts Specialist to process and coordinate the day-to-day order-related functions for customers. This role coordinates supply chain functions as it relates to the customer's needs in order processing, customer inquiries, shipping, and returns. This role is Hybrid taking place in Bridgewater, NJ. If you meet the qualifications below - Apply Now!
JOB RESPONSIBILITIES:
Process Customer Orders (70%)
• Answer inbound calls from customers related to orders (approximately 25-35/day)
• Respond to and compose emails from customers related to orders
• Manually enter orders into the system
• Release orders for delivery
• Provide EDI maintenance (including sku management)
• Resolve price holds
• Add/Cancel/Update items on orders
• Review/process order discrepancies (including credits and returns)
• Adhere to internal controls and requirements
• Process orders in a timely fashion without error
Communicate with Customers (internal and external) (20%)
• Accept orders from customers via phone or email
• Communicate changes/updates to orders
• Provide updates to customers on shipping status, open orders, and product arrival
• Create spreadsheets with order information, shipping performance, fill rate
• Provide help with special requests as needed
• Partner with business units to understand the needs of the customer
Customer Compliance Requirements (10%)
• Maintain knowledge of customer compliance requirements
• Understand shipping, labeling, and document requirements
• Disseminate critical compliance components to National Operations,
Technical Solutions, Sales, Transportation and IT
REQUIREMENTS:
• SAP Knowledge
• MS Office Suite (Word, Outlook, Excel, PowerPoint)
• Proficient typing/data entry skills
• Spanish Language (Preferred)
• Associate degree (or equivalent experience) Business Administration or related field (Preferred)
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
JOB RESPONSIBILITIES:
Process Customer Orders (70%)
• Answer inbound calls from customers related to orders (approximately 25-35/day)
• Respond to and compose emails from customers related to orders
• Manually enter orders into the system
• Release orders for delivery
• Provide EDI maintenance (including sku management)
• Resolve price holds
• Add/Cancel/Update items on orders
• Review/process order discrepancies (including credits and returns)
• Adhere to internal controls and requirements
• Process orders in a timely fashion without error
Communicate with Customers (internal and external) (20%)
• Accept orders from customers via phone or email
• Communicate changes/updates to orders
• Provide updates to customers on shipping status, open orders, and product arrival
• Create spreadsheets with order information, shipping performance, fill rate
• Provide help with special requests as needed
• Partner with business units to understand the needs of the customer
Customer Compliance Requirements (10%)
• Maintain knowledge of customer compliance requirements
• Understand shipping, labeling, and document requirements
• Disseminate critical compliance components to National Operations,
Technical Solutions, Sales, Transportation and IT
REQUIREMENTS:
• SAP Knowledge
• MS Office Suite (Word, Outlook, Excel, PowerPoint)
• Proficient typing/data entry skills
• Spanish Language (Preferred)
• Associate degree (or equivalent experience) Business Administration or related field (Preferred)
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
