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Raytheon Technologies

addressAddressColumbus, GA
type Form of workFull-Time
salary SalaryUpdating

Job description

Date Posted:
United States of America
PW103: Columbus GA 8801 Macon Road, PO Box 9903, Columbus, GA, 31908 USA
Position Role Type:

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?


The Pratt & Whitney Columbus Engine Center (CEC) team is focused on providing a best-in-class customer experience and delivering the best engines safely, on-time, and with flawless quality. Our customers are at the core of our business and the Customer Service organization plays a critical role, both internally and externally. We provide support for both commercial and military customers by developing key relationships and ensuring the organization upholds that excellent customer experience.

Quality is personal! People's lives and safety depend on the quality of our products. From the child flying for the first time to the men and women who save our lives - what we do matters, every single day!

We are searching for a Customer Account Manager to join our team! This is a rare opportunity for you to join our extraordinary customer service team at our large state-of-the-art Maintenance, Repair and Overhaul (MRO) facility in Columbus, GA.

Key Responsibilities:
  • Provide in-house day-to-day customer operational support
  • Handle the flow of communication between the Customers and CEC
  • Work with other CS team members to meet time-sensitive deadlines and solve daily challenges with minimal oversight
  • Plan and assist customer on-site visits to meet company policies and regulations
  • Execute Gate 0 (pre-induction) planning and deliverables
  • Collaborate on a regular basis with key departments: Operations, Engineering, Quality, Finance, Supply Chain
  • Collaborate with site personnel to ensure compliance to all corporate policies

Basic Qualifications:
  • Bachelor's degree and +5 years of experience in Engineering, Manufacturing, Military, Aerospace or Aviation industry; OR an Associate's degree and 7+ years of relevant industry experience; OR an Airframe & Powerplant (A&P) certificate and 7+ years of relevant industry experience
  • U.S. Citizenship is required due to government contracts

Preferred Qualifications:
  • +1 year of customer support experience within a technical environment
  • Aerospace or Aftermarket Maintenance, Repair and Overhaul (MRO) industry experience
  • Demonstrated issue resolution skills (both vendors and customer-facing)
  • Organizational and project management skills, PMP certification preferred
  • Continuous Improvement experience such as LEAN, CORE, ACE, or Six-Sigma training
  • Ability to work across and communicate with all levels of the organization
  • Experience using Microsoft Office, Solumina, SAP, or similar MRP/ERP systems

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.

This role is Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms
Raytheon Technologies - The previous day - 2023-01-26 15:15

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