Customer Account Coordinator

Description:

A customer account coordinator is responsible for maintaining and growing a relationship with an assigned group of customers in conjunction with Savvi’s sales management team. Customer account coordinators are responsible for deeply understating a customer’s needs and communicating those needs throughout the organization to ensure exceptional customer service from product concept through order shipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include:

• Processing orders and checking data for accuracy.
• Contacting customers to obtain missing information or answer queries.
• Functioning within customer portals to maintain necessary communication and upkeep data.
• Acting as the lead point of contact for all matters, specific to assigned customers, within the organization.
• Maintaining and updating sales and customer records.
• Preparing reports on account status, historical data, and point of sales.
• Effectively communicate important feedback from customers internally.
• Ensuring the timely and successful delivery of product according to customer needs.
• Ensuring sales targets are met and reporting any deviations to the sales managers.
• Staying up-to-date with new products.

Requirements:

SKILLS/COMPETENCIES: * Self-motivated.

• Team player with high level of dedication.
• Strong computer skills.
• Proficient in Microsoft Office tools.
• Effective communication skills, both written and spoken.
• Highly organized and detail oriented.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work under strict deadlines in a fast-paced work environment.

EDUCATION: * Bachelor’s degree or 3-5 years of related work experience.
EXPERIENCE: * Proven work experience as a sales administrator or sales support agent.

• Experience working with a major US retailer a plus.
• Preferred EDI and ERP experience.