Csr/Dispatcher

Temco Logistics – Where we have PRIDE in everything we do!

Passion Respect Integrity Dedication Energy

We are looking for a full-time, reliable, detail-oriented, problem solving, positive attitude having CSR to join our Richmond, CA team! If this sounds like you, please apply now!

Responsibilities:

• Assist with open driving routes daily.
• Monitoring drivers and their routes.
• Complete paperwork daily.
• Answering incoming calls and responding to customer concerns.
• Schedule and confirm delivery teams daily.
• Ability to map locations and give directions effectively.
• Prepare paperwork for the following day’s routes.
• Read route sheets thoroughly with the ability to plan trips to save time and fuel.
• Communicate with dispatch and contact customers when needed.
• Communicate with Drivers/Teams to assess their route scheduled and timing of deliveries.
• Ability to professionally communicate with internal staff, external customers, and vendors.

Requirements & Skills Needed:

• High School Diploma or equivalent
• Able to pass prescreen requirements for employment.
• Must be proficient in MS Word, MS Excel and Outlook.
• Must be organized and able to prioritize multiple tasks in a busy office setting.
• Superior listening, verbal, and written communication skills
• Empathetic & Patient
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.

Temco Logistics is a family-owned company that has been delivering and installing home goods since its inception in 1968. With millions of home deliveries performed for some of America’s largest retailers, we continue to innovate and provide world class final mile delivery and installation services.

Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

#INDRichmond

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• Dispatching: 1 year (Preferred)

Ability to Relocate:

• Richmond, CA: Relocate before starting work (Required)

Work Location: In person