Cro - Health Referral Nurse

Duties:
The Health Referral Nurse (HRN) is responsible for using nursing assessment and triage guidelines to assist callers and schedule appointments for patients assigned to the CRO. The HRN supports the system through responses to telephone inquiries involving the provision of appropriate health information and referrals to identified physicians, health system services and community resources. The HRN provides quality based individualized information that is patient-centered and effective for the patient's needs. The HRN directly supports the physician referral process to include documentation, insurance verification, and scheduling patient visits to specialists and other ancillary services. The HRN collaborates with medical office coordinators, physicians, nursing, ancillary and other professional staff to define and achieve optimal provider referral outcomes for patients through responses to telephone inquiries and interactions. Utilizing clinical software and guideline/information databases, the HRN is responsible for assessing, triaging, and advising patients/callers who present with symptom-based problems or general health questions. This includes facilitating referrals to primary providers, specialists,healthcare facilities, and community resources as appropriate. Provides support to Health Referral Specialists (HRS's) through clinical monitoring, oversight and immediate availability for clinical issues that arise during coordination of patient medical communications.

Requirements:
2 - 3 Years

Required

Clinical Experience