.Credit Trading App Support

Credit Trading Application Support position
Rate is $830/day W2
Hybrid in NYC.
Description
7+ years experience;
Responsible for maintaining production environment. Must work with business units to understand their needs and design and produce solutions to meet those needs
- Must have driven, enthusiasm and be committed to work. Must be able to work with minimal supervision and be able to use own initiative. They also need to be a strong team player. The ability to deliver results quickly and under pressure is essential.
- We are looking for someone who is analytical and able to solve complex problems.
- The successful candidate will be expected to multi-task and to be able to prioritize his work. Good time management and co-ordination skills are essential.
eSolutions Rates and Credit eTrading Application Support
Day-to-day Responsibilities as support analyst
Incident and Problem Management
- Manage/Own P1/P2 incidents and problems end to end
- Communicates with internal users and management over incidents and post-mortems
- Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc..) and ownership of their resolution
- Diagnoses issues: establishes their root case.
- Initiates task force over critical incidents
- Liaises with upstream and downstream systems support teams as appropriate
Application Monitoring and follow up
- Responsible for global uptime target of 99.9%, across the whole Rates and Credit eTrading platform
- Coverage of Rates eTrading applications production implementation, troubleshooting and monitoring:

• Market connectivity though ION
• Algorithmic trading
• Auto negotiation
• Pricing
• D2D and D2C
• Booking

- Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams
- Performs system administration
- Updates the relevant Production KPIs
- Migration of our monitoring to SCADA using Python scripts
Knowledge Management and Documentation
- Documents support procedures on wiki
- Owns team knowledge base on wiki for all in-scope applications
- Provides support to end-users on how to use the application
- Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases
- Communicates a daily handover document to Follow-The-Sun support teams, where appropriate
Continuous Service Level improvement
- Contributes to capacity management of in-scope applications: proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future
- Ensures that all application support logs are fit for purpose, i.e meaningful and actionable.
- Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools
Maintenance and enhancements
- Participates to release cycles for functional validation on staging/preproduction and production environments – in particular for logs
- Review release and coordinate around deployment/post release checks
- Communicates Release Notes
Project and specific tasks
- Various project and smaller tasks are managed by the team, all related to support: most of the tasks are incident response, business request or maintenance
- Project are mainly related to new development where application support role is to make sure of the supportability, monitoring of the new tool, team and user training
Candidate Profile

• First class degree of top university and scientific background - mathematical or/and IT (ability to problem solve)
• High motivation to learn a huge and complex environment
• Self-starter
• Candidates must have relevant experience in a similar role, the majority of which should have been gained within Front Office Trading. They must be experienced in providing support as part of a team, and have practical understanding of the criticality of Trading Applications.
• The role focuses specifically on Rates products, Rates knowledge would be appreciated.

Knowledge/Skills/Experience Required

• Must have driven, enthusiasm and be committed to work. Must be able to work with minimal supervision and be able to use own initiative. They also need to be a strong team player. The ability to deliver results quickly and under pressure is essential.
• We are looking for someone who is analytical and able to solve complex problems.
• The successful candidate will be expected to multi-task and to be able to prioritise his work. Good time management and co-ordination skills are essential.

Personal Attributes

• Hard worker
• Analysis and communication
• Ability to clearly explain technical issues
• Ability to work under pressure in a changing environment
• Capability to cope calmly with stressed users facing system issues
• Strong sense of issue ownership and business accountability
• Problem solving minded
• Willingness to learn
• Willingness to deliver
• Strong desire to investigate and resolve issues in the short term (workaround / setting up procedure) and Longer term (participate to the definition of proper fix)
• Genuine interest in support
• Inquisitive mind
• Good personal organisation to follow up simultaneously a very large number of support issues
• Understand users' need and convert them to IT realisable
• Flexibility/Adaptability

Cindy Wing
Technical Recruiter,
Lenmar Consulting, Inc (A Kellton Tech Company)
P: 201.946.1777
E: cwing@lenmarit.com
A: Plaza 5, 185 Hudson St, Suite 1440, Jersey City, NJ 07311
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