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Major League BaseballSee more

addressAddressNew York, NY
type Form of workFull-Time
salary Salary$20 Hourly
CategoryInformation Technology

Job description

The Coordinator, Club Projects and Services is a seasonal member of the Club Marketing team and is primarily responsible for supporting the team by carrying out operational tasks and project contributions associated with Club and League-level initiatives. This role will liaison with multiple stakeholders and departments within Marketing and Major League Baseball. This fast-paced and challenging opportunity allows for significant contributions to the responsibilities, work and goals of the Club Marketing team.

CANDIDATE PROFILE

Education and Experience

  • 4 year degree from an accredited university in marketing, advertising, communications, business, or related field, OR equivalent relevant experience
  • Experience with data entry and operational tasks preferred
  • Project Management experience preferred, with demonstrated ability to juggle multiple projects and manage priorities and expectations, as needed
  • Familiarity with the game of baseball preferred

ESSENTIAL FUNCTIONS

Supporting Business Needs
  • Processes Club-requested check-in and ticket scan offers for the MLB Ballpark app, including:
    • Enters offers in a timely manner and following company procedures, then gain approval from Clubs prior to games
    • Ensures operational accuracy of offers, including quality assurance and guideline adherence
    • Provides first line of defense and troubleshooting when Clubs present questions and issues, then clearly articulate issues and concerns to management and the Product team
    • Compiles year-end reporting for all Clubs
  • Assists with management of several Club products, including adult fan clubs and kids clubs:
    • Requests and approves ads for promotion
    • Reviews content for both members-only sections and emails to members
    • Assists with customer service responses
    • Processes refunds and auto renewal status changes as requested
  • Supports transactional and non-transactional forms on MLB and Club.com:
    • Assists with the SKU creation process for Club products in the Commerce tool, including providing assistance for associated inventory control and discount codes
    • Acts as a resource for customer service
  • Contributes to League-level projects as needed
  • Develops positive relationships with Club personnel
  • Collaborates with management and team members:
    • Communicates workload to management regularly
    • Takes a proactive role in best practice sharing, knowledge building and resource gathering for the Club Projects group
    • Contributes to documentation
    • Identifies problems in operational processes and resolve them in a quick and timely manner

MLB CORE COMPETENCIES

Deliver Success
  • Demonstrate ambition and enthusiasm when taking on challenges
  • Proactively take action, holding self and others accountable
  • Be agile and prepared to quickly adapt when priorities unexpectedly shift

Critical Thinking
  • Logically analyze data and systematically weigh options to determine the best solution
  • Make sense of complex and sometimes contradictory information to solve problems
  • Apply knowledge of functional industry and organization to develop new approaches or strategies

Collaboration
  • Remove barriers and work in partnership across organizational boundaries to accomplish goals
  • Promote a positive team environment and take time to raise morale
  • Seek out diverse viewpoints and practice inclusive treatment of others

Communication
  • Convey written and verbal messages that effectively inform and gain interest or support
  • Successfully determine the appropriate parties that need information and communicate in a concise, timely manner
  • Actively listen to gain a full understanding of what was said

Relationship Management
  • Build trusted relationships, networks, partnerships, and alliances
  • Connect with others in a transparent and honest manner
  • Anticipate and fully service the needs of stakeholders, including colleagues, owners, clubs, corporate partners and fans

Developing Self and Others
  • Proactively pursue opportunities to learn and build new skills
  • Seek and provide feedback to strengthen and improve development areas
  • Actively learn through experimentation, using success and failures as learning opportunities

Per the NYC pay transparency law, the hiring rate for this position is an hourly rate of $20.00. The actual offer will carefully consider a wide range of factors, including your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision.

California Residents: Have you reviewed our CCPA policy?

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Refer code: 2168456. Major League Baseball - The previous day - 2023-01-26 15:05

Major League Baseball

New York, NY
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