Complex Hotel Manager - Hilton & Doubletree Seattle Airport

Property Details:

The Hilton Seattle Airport is located across the street from Seattle-Tacoma International Airport. Walk directly to the airport terminal via the sky bridge opposite the hotel or take the Link Light Rail to downtown attractions like Pike Place Market, The Space Needle, and Lumen Field. The hotel has a business center, outdoor pool, and two private courtyards. For more information on this property, click HERE.

The DoubleTree by Hilton Hotel Seattle Airport is located next to Seattle-Tacoma International Airport. The Link Light Rail station is two blocks from our door and gets you to downtown attractions like Pike Place Market, The Space Needle, and Lumen Field within 25 minutes. This property has a complimentary airport shuttle, an outdoor pool, and two fitness centers. For more information on this property, click HERE.

What will I be doing?

In this complexed role, the Hotel Manager will be responsible for the day-to-day operations of both the Hilton Seattle Airport and the Doubletree Seattle Airport (approx. 1200 total rooms). You will provide leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotels to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high-level employee engagement and community involvement.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the Area General Manager to actively manage all property issues.
• Lead all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
• Development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.
• Comply and exceed hotel and company Service Standards
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Encourage communication and collaboration across and between departments
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team
• Maintain and grow relationships with other area hotels and community leaders
• Promote positivity and passion for hospitality through the hotel

What are we looking for?

Basic Qualifications:

• Experience managing a property with revenue of $30M or greater and 600+ rooms
• 2+ years of Hotel Manager, AGM or Executive Committee role or equivalent experience at a big box property
• Strong Union partnership experience

Preferred Qualifications:

• Hilton experience preferred
• Established trusted ownership relationships
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton offers its eligible team members a comprehensive benefits package including medical insurance coverage for you and your family, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, debt-free education with access to a wide variety of education credentials through our partnership with Guild Education, mental health resources, paid time off programs, and our travel discount. Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. The annual salary range for this role is $180,000 - $190,000 and is based on applicable and specialized experience and location.