Community Manager

Community Manager – Madison Properties

This position is responsible for leading and directing all community operations. The Community Manager leads and motivates community staff members to provide service to residents and maintain a high level of resident satisfaction.

Essential Functions and Responsibilities:

Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by Madison Communities’ standards and policies, while working within budgetary guidelines

Recruit, hire, onboard, manage and provide performance feedback to employees to ensure community performance and adequate staffing.

Motivate associates through recognition programs, training, and team building. Ensure team meets strategic drivers

Train staff members on proper leasing techniques and resident service

Ensure property performance is maximized—this includes walking the grounds to ensure product is show ready; walk all made ready apartments to inspect and ensure ready for new resident

Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)

Conduct regular performance appraisals and address any associate concerns or employee relations issues. Maintain complete and accurate associate files and a high level of associate satisfaction, as measured by periodic surveys

Conduct weekly meetings with leasing and maintenance staff (Some are held while standing in the maintenance shop or office for up to 30 min at a time)

Ensure strategic drivers are communicated to staff and achieved

Develop and administer the community budget

Evaluate unit prices in accordance with the market and budgeted goals

Develop an annual marketing plan and conduct marketing reviews on a monthly basis

Obtain bids for all contract services and oversee routine capital projects, coordinate with Construction Services, as necessary

Ensure that the onsite staff provides the highest level of service to residents; respond appropriately to survey results

Responsible for 35% of leasing activities

Requirements

Ability to build, lead, and serve on teams required

Demonstrate strong marketing skills required

Ability to analyze and explain financial reports

Strong working knowledge of MS Office Suite to include MS Excel

Property Software experience – (Yardi, Rent Café and CRM knowledge or knowledge of similar programs)

Ability to provide exceptional customer service

Superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible

Present a professional image

Resourceful and well organized

Education and Background:

BA/BS in business or relevant experience

Successful supervisory experience

3+ years’ experience in a property management role preferred

Benefits:

Health insurance

401(k)

Dental insurance

Life insurance

Paid time off

Vision insurance

A Class Luxury property

40 Percent discount on Rent for units on property

Compensation:

$75,000 per year

Location - Charlotte, NC

Madison Communities is an equal employment opportunity employer. MC’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. MC also prohibits harassment of applicants or employees based on any of these protected categories. It is MCs policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Note to Applicants: Smoking is prohibited in all indoor areas of Madison Communities unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.

Job Type: Full-time

---