Community Health Worker Ii (Orange County)

Overview

The Community Health Worker II (CHW) is part of the care management team and is responsible for promoting members' optimal health and well-being through active engagement and helping them navigate and access health services. The CHW supports providers and the care management team through an integrated approach to care management and community outreach. Through 1:1 in-home visit's as well as group education and support, the CHW helps identify members' barriers to care and their preferences, provides education and mentoring, connects them to resources, including case management services and advocates for the individual.

Responsibilities

1. Cultural Mediation among Individuals, Communities, and Health and Social Service Systems: Educating individuals and communities about how to use health and social service systems (including understanding how systems operate). Educating systems about community perspectives and cultural norms. Building health literacy and cross-cultural communication.
2. Providing Culturally Appropriate Health Education and Information: Conducting health promotion and disease prevention education in a manner that matches linguistic and cultural needs of members. Providing necessary information to understand and prevent diseases and to help members manage health conditions (including chronic disease).
3. Care Coordination, Case Management, and System Navigation: Participating in care coordination and case management. Making referrals and providing follow-up.
4. Coordinating transportation to services and helping address barriers to services. Documenting and tracking individual and population level data. Informing people and systems about community assets and challenges.
5. Providing Coaching and Social Support: Providing individual support and coaching. Motivating and encouraging people to obtain care and other services. Supporting self-management of disease prevention and management of health conditions (including chronic disease). Planning and/or leading support and health education groups.
6. Advocating for Individuals and Communities: Advocating for the needs and perspectives of communities. Connecting to resources and advocating for basic needs (e.g. food and housing). Conducting policy advocacy for their communities.
7. Building Individual and Community Capacity: Building individual capacity. Building community capacity. Training and building individual capacity with peers and among CHW groups.
8. Implementing Individual and Community Assessments: Participating in design, implementation, and interpretation of individual-level assessments (e.g. Health Risk Assessments, medication reviews, home environmental and safety assessment). Participating in design, implementation, and interpretation of community-level assessments (e.g. windshield survey of community assets and challenges, community asset mapping).
9. Conducting Outreach: Case-finding/recruitment of individuals, families, and community groups to services and systems. Follow up on health and social service encounters with individuals, families, and community groups. Home visiting to provide education, assessment, and social support. Presenting at local agencies and community events.
10. Attend regular staff meetings; virtual and other meetings as requested. Manage assigned caseload.
11. Perform other duties as assigned.

Qualifications

1. High School Diploma/or High School Equivalency Certificate required.
2. Bachelor's degree preferred.

Required Training
1. Successful completion of a Community Health Worker formal training program from a college or other education institution.

Licenses/Certifications

1. Mental Health First Aide Certification preferred.

Experience

1. Minimum of 6 months of experience as a health navigator, peer support worker, outreach work, or promotora or working in a community setting and providing health education for chronic required.
2. Minimum 2 years of experience working in a health care environment; knowledge of prior authorization and case management regulations governing Medi-cal, Medicare, Commercial, CCS, and other government and commercial programs preferred.
3. Prior experience working in a clinic/health care call center preferred.
4. Experience in a managed healthcare environment, preferably IPA, HMO, or Health Plan preferred.
5. Experience working with an ethnically diverse population preferred.

Min

USD $20.20/Hr.

Max

USD $29.30/Hr.