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Form of workThe Community Bank Operations Administrator is primarily responsible for providing back-office administrative support and handling various operational functions to ensure that all bank locations are operating in an efficient manner, ensuring compliance with established Bank policies and procedures, and acting as a key contact for the branches regarding operational questions. This role also assists in reviewing and evaluating branch operational services and making recommendations and resolving issues that impact the ability of the branch to provide prompt and responsive customer service.
Assist in monitoring safety and security of branch assets, reviewing and evaluating branch operational services and making recommendations, and resolving issues that impact the ability of the branch to provide prompt and responsive customer service.
Responsibilities- Assists in the monitoring of all cash operations to include teller cash transactions, cash shipments and orders and cash limits.
- May execute and assists with cash audits
- Provide "Help Desk" assistance to bank personnel concerning new account documentation, account opening procedures and teller operations.
- Maintain knowledge of bank products and promotions.
- Using internal data, assists with system updates to ensure account information is current
- Assist with the "Bankruptcy Trustee," "QwickRate CDs" and "HOA" line of business, which includes; account opening, account closing, stop payments, account transfers, special statement handling and day to day phone and email contact with the attorneys, their assistants and the HOA management companies.
- Project Management of small to medium projects
- Attention to regulatory requirements and compliance training applicable to position (Bank Secrecy Act, Customer Information Privacy etc.)
- May be part of the internal branch audit program conducting annual audits of operational compliance of the branches.
- Create Policy and Procedure
- Address changes presented through online platform
- Participates in system testing for upcoming software updates.
- Good analytical and problem-solving skills
- Must have excellent customer service and phone skills
- Ability to communicate professionally without grammatical errors by email
- Ability to work independently, handle multiple tasks and meet deadlines.
- Microsoft Word/Excel
- Travel to any branch location may be required
- High School diploma or its equivalent.
- At least 3 years of branch experience including New Accounts, Teller, and Branch operational responsibilities.
Company Overview:
Truth in Texas Banking. That's what we're about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 we were listed on Fortune's 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we've built a bank forever rooted in truth, transparency, and uncompromising integrity.
We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to "Be Your True Self." Our "True You" culture is made up of five pillars:
With this as our foundation, we've built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at www.VeritexBank.com and come see how we're bringing truth and transparency to Texas banking.
Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.
If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at Recruiting@VeritexBank.com.
Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.
Employment Type: FULL_TIME
