Commercial Platforms and Solutions Manager

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
At Webster Bank, our financial intermediation activities are organized broadly around three distinct lines of business: the Consumer Bank, the Commercial Bank, and HSA Bank.
This position will be aligned with the Commercial Bank , reporting into the Platforms and Solutions team within the Commercial Administration organization.
As part of Webster Bank’s robust risk management approach, the Commercial Bank utilizes Sageworks (Abrigo) - a web-based platform that enables the day-to-day execution of hundreds of bankers. Abrigo’s lending and credit risk modules are leveraged by lending/underwriting, portfolio management, credit administration, and operations teams to drive increased visibility into the bank’s loan portfolio and to streamline our internal risk management processes.
The Commercial Bank is hiring a Manager, Commercial Platforms and Solutions to be responsible for the day-to-day execution, administration, and maintenance of the lending / credit risk software. This individual will work to improve the products usability and employee engagement through process improvements, system enhancements, user training, and issue triaging. The position calls for significant collaboration with the Commercial Bank’s various business units and will provide high visibility into all levels of the organization.
Major Duties and Responsibilities
Serving as a front line (colleague facing) subject matter expert - requires an intimate understanding of the bank’s implementation of the Sageworks LOS platform, including but not limited to, the modules and data fields utilized, the data sources required to effectively operate the software, and the key data outputs derived from the software
Ongoing maintenance and improvement of templates, custom fields, and configurations
Ongoing access control maintenance - includes approving access for new joiners and colleagues that transition roles; monitoring of user access levels in conjunction with business unit leaders; managing proxy approvals; monitoring delegation of authority requests
Building out internal knowledge collateral - includes the creation and maintenance of user procedures; includes creation of succinct training for system navigation / foundational tasks that underpin most colleague’s daily usage
Collaborate with various divisions around the bank - this position will work with several teams to ensure daily system usage and monthly/quarterly risk reporting are in line with bank requirements
Tracking enhancements and bugs - working with the Sageworks / Abrigo product team, this individual will manage, track, support, and escalate bugs and enhancements as necessary and work with front line users on follow up of enhancements and bugs
EDUCATION, EXERIENCE & SKILLS
Bachelor’s degree required
At least 2 full years of experience in the financial services industry or technology space is preferred, with experience in one or more of the following areas: lending / loan origination, underwriting, portfolio management, credit reporting, credit administration, product management, financial analytics
Strong analytical and operational capabilities , with an ability to manage projects and timelines while effectively managing stakeholders
Strong written and verbal communication skills ; ability to produce high-quality, succinct deliverables
Self-motivated, inquisitive, and resourceful, focused on continuous improvement.
Team player with a positive attitude and contributes to an energetic and motivated team environment with a strong sense of urgency and work ethic.
Ability to collaborate and execute in a fast-paced, high demand, dynamic environment while balancing multiple initiatives, priorities, and projects.
Demonstrated ability to maintain a high level of accuracy and attention to detail in all tasks
Familiarity with the Sageworks LOS is strongly preferred - other preferred system experience includes nCino, Moody’s Credit Lens, Salesforce, Precision Lender
Willingness to travel (domestic) - this is a remote position
The estimated salary range for this position is $90,000 USD to $110,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.