Collections Specialist

FrankCrum is a Top Workplace!

FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers’ compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

Click here to learn more about FrankCrum!

The Role You'll Play to Create Success

We are happy to announce a full-time Collections Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing compliance and collections activities to resolve non-performance, non-compliance, non-payment, and disputed amounts in a timely manner.

1. Monitors and initiates communication with clients regarding non-performance issues as well as violation of their contract, policies, federal and state laws, and workers’ compensation.
2. Monitors a weekly Lapse Report to identify clients in jeopardy of cancellation due to lapse and non-performance. Works directly with client to bring the account back into compliance.  
3. Provides reports and other information to terminated clients, upon request.
4. Performs low/suspicious payroll reviews to help mitigate risk to FrankCrum.
5. Corresponds with clients concerning billing or contract disputes, questions and/or discrepancies and works with the client to setup payment arrangements.
6. Processes invoicing for compliance or collection related charges.
7. Composes and transmits collection letters to clients via email, fax and US mail.
8. Follows up on delinquent accounts by telephone, email, and mailed correspondence to secure a satisfactory resolution to outstanding balances.
9. Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence in Netwise.
10. Monitors and reviews accounts in non-compliance and works with the client and internal departments on a resolution.
11. Processes terminations due to non-performance or non-compliance; communicates with the client as well as the broker to attempt resolution.  
12. Monitors an Aging Report for FrankCrum entities and validates past due balances. Works with the Accounting and Payroll Departments on a resolution, as well the client directly.

The Attributes We Seek

Keys to success in this position include having knowledge of billing and collections procedures, as well as accounts receivable and bookkeeping best practices. A high school education or equivalent and one (1) year of related experience is required.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is $0 paycheck cost for employee’s coverage and only $150/month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to $5,250 tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This “family of employer solutions” employs more than 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, Angel Tree, and Clearwater Free Clinic!

If you want to play this role to positively impact our client's day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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