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Form of work Do you love working with numbers? Do you love helping people? Do you want to be part of a company that is changing the way field service companies, large and small, are doing business through mobile and desktop software applications? Then joining WorkWave, a leader in SaaS software solutions for the field service industry, as a Collections Specialist is a great way to accelerate your career in the business world.
Through outstanding performance, you will be given the opportunity to grow your career in multiple departments such as Accounting, Finance and Support.
WHAT YOU'LL DO:
- Own the collections process for the company - effectively communicate with customers on past-due balances and resolve discrepancies
- Perform routine analysis on past-due accounts and make suggestions to reduce aged accounts receivables
- Answer all account questions and deliver support to customers; with great detail, document interactions with customers to ensure strong communication
- Serve as a liaison to Sales, Support, and other departments to reconcile and resolve customer concerns
- Identify and escalate priority issues; directing finance tasks to appropriate teams and resources as needed
- Analyze customer payment reports
- Proactively follow up and make scheduled call-backs/emails to customers when necessary
- Maintains up-to-date customer contact information in the collections systems
- While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers
WHAT YOU'LL NEED:
- WorkWave is looking for motivated, organized, energetic, and empathetic finance professionals with strong customer service skills. Our goal is to make every customer a raving fan, and we are looking for people that want to help with that mission. Specifically, we are looking for people with a demonstrated track record of:
- Experience in full cycle collections and accounts receivables preferred
- Working knowledge of Excel
- NetSuite or other ERP software experience preferable
- Top-notch communication skills
- Extremely detail oriented
- Consistently delivering results "the right way" both personally and professionally, instilling confidence in your intentions and those of our organization
- Clear, direct and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
- Willingness to be part of a team...cooperating with others to get the right answers quickly
- Maintains stable performance while under pressure or opposition; handling stress with grace and tact
A FEW WORDS FROM THE HIRING MANAGER:
"We are looking for someone who is excited to start their career in accounting, eager to learn, and passionate about customer experience."
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.
We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
Whether you work remotely or take advantage of one of our offices, you'll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works "Metroburb" is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze.
We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match
WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment. We keep our offices available to all to use when working remotely isn't feasible, or to help with cross training, team building and/or brainstorming.
RELAX, WE'VE GOT YOU COVERED:
Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match
AND BEYOND...
Tuition reimbursement
Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
24/7 access to virtual medical care with Teladoc
Floating time off for holidays and/or your birthday
Quarterly awards based on peer nominations
Regional discounts and perks
Opportunities to participate in charitable events and give back to the community
GROW WITH US:
We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
10 Time winner of Best Place to Work in New Jersey by NJBiz !
WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
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