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Form of workJob Description
Our Company
Committed to the growth of our clients, Orion First appreciates the importance of its own team development. Orion’s culture is built around empowering each employee to channel their drive and exercise his or her own judgment, care, and leadership. Our employees are continually leading our industry forward through active roles throughout the industry association's various councils and committees. We work hard to provide motivated and talented individuals an opportunity to achieve their career goals. We cultivate employees that express an earnest desire to learn and grow within the organization, filling new roles as they gain experience. We are always seeking to connect with driven individuals, because we know our growth and success is the result of talented, focused, and persistent hard work.
Your Benefits
In addition to a salary that is competitive for both the industry and the region, Orion First offers the following benefits and perquisites:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Time Off
- Retirement
- WFH Benefit
- And More!
Job Summary
Minimize accounts rolling into the next delinquent category, bring accounts to current status using superior negotiation skills, good judgment and sound decision-making. This Collections Specialist will work in the Front End collections 1-60 day team.
Reports directly to:
VP of Portfolio Management
Essential Job Duties and Responsibilities
- Collection of delinquent payments and fees 1 – 60 days as assigned to each collectors work list
- Meet or exceed established call volume and account action requirements
- Make all appropriate efforts to meet monthly departmental goals
- Maintain the daily Work To Be Done list to include appropriate coding, detailed and understandable notes, promises to pay and recording required follow-up dates and actions
- Collect and process payments by phone via ACH or Wire
- Establish “Promises to Pay” from customers and provide timely follow-up on broken promises
- Generate conversations with customers that lead to an understanding of their current financial situation and work with each customer to identify an acceptable resolution to cure delinquency
- Provide support to 61+ day collectors by diligently working accounts that are 1 – 60 days delinquent with the focus of keeping accounts from rolling 61+
- Review contract files to develop a full understanding of the transaction and retrieve additional contacts and contact information
- Utilize the internet and other internal search tools to search for customers/guarantors and customer business information with the goal of developing additional contacts
- Work with the Credit Department to obtain updated credit profiles and customers as needed
- Identify accounts in the 1-60-day range that require accelerated collection action and make recommendations to management for placement on the Watch List
- Provide ETBO quotes as requested (delinquent accounts only unless providing back-up to Customer Service)
- NSF Management to include reviewing, assessing fees and forwarding to the appropriate Collection Representative
- Provide back-up and support to other staff as needed
- Other duties as assigned
Required Qualifications
- 2 years of collection experience (commercial collections preferred)
- Problem-solving skills
- Must have solid Time Management skills
- Be goal driven
Preferred Qualifications
- Skip tracing experience
- Basic understand and ability to read Credit Bureau’s
- Basic understanding of Bankruptcy
- Leasing and Loan experience a plus
remote work
