Address
Form of workESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Assumes responsibility for the effective and efficient performance of collections functions.
a. Utilizes effective interpersonal skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. Determines Credit Union position in bankruptcy proceedings and works to minimize losses.
b. Uses experience and knowledge of Credit Union Loan policies, procedures and documentation together with knowledge of Bankruptcy Law to review member files in order to establish validity of bankruptcy proceedings. Verifies existence of assets or evidence of fraud.
c. Works toward prompt recovery of collateral through negotiations with bankruptcy attorney and/or court. Monitors loans to ensure bankrupt members have adequate insurance coverage to protect collateral and the Credit Union's interests. Directs and assists legal counsel in bankruptcy court proceedings. Appears in bankruptcy court actions as needed.
d. Directs legal counsel in all court complaints and post judgment actions including garnishments, supplemental orders, and execution.
e. Handles and oversees all foreclosure proceedings involving real property. Works with legal counsel to coordinate trustee sales, evictions, and title transfers to the Credit Union.
f. Performs and documents all collections efforts in accordance with Credit Union policies and recommends possible charge-offs. Researches and prepares the Write-off Summary Sheet.
2. Assumes responsibility for the efficient administration of collections activities.
a. Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loans.
b. Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status.
3. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members.
a. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members.
b. Resolves (or refers) requests and problems promptly.
c. Informs members about Credit Union policies and procedures. Maintains member confidentiality.
d. Develops contacts with the NUCI and other financial institutions. Uses shared information to effectively minimize Credit Union losses.
4. Assumes responsibility for related duties as required or assigned.
a. Stays informed of changes in collections policies, procedures, and related legal requirements. Attends and participates in meetings and committees as required.
b. Actively suggests other products/services when appropriate, or refers members to other departments or agencies.
Directions Credit Union is an Equal Opportunity Employer AA M/F/Vet/Disability or other characteristic protected under federal, state, or local law
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
1. Assumes responsibility for the effective and efficient performance of collections functions.
a. Utilizes effective interpersonal skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. Determines Credit Union position in bankruptcy proceedings and works to minimize losses.
b. Uses experience and knowledge of Credit Union Loan policies, procedures and documentation together with knowledge of Bankruptcy Law to review member files in order to establish validity of bankruptcy proceedings. Verifies existence of assets or evidence of fraud.
c. Works toward prompt recovery of collateral through negotiations with bankruptcy attorney and/or court. Monitors loans to ensure bankrupt members have adequate insurance coverage to protect collateral and the Credit Union's interests. Directs and assists legal counsel in bankruptcy court proceedings. Appears in bankruptcy court actions as needed.
d. Directs legal counsel in all court complaints and post judgment actions including garnishments, supplemental orders, and execution.
e. Handles and oversees all foreclosure proceedings involving real property. Works with legal counsel to coordinate trustee sales, evictions, and title transfers to the Credit Union.
f. Performs and documents all collections efforts in accordance with Credit Union policies and recommends possible charge-offs. Researches and prepares the Write-off Summary Sheet.
2. Assumes responsibility for the efficient administration of collections activities.
a. Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loans.
b. Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status.
3. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members.
a. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members.
b. Resolves (or refers) requests and problems promptly.
c. Informs members about Credit Union policies and procedures. Maintains member confidentiality.
d. Develops contacts with the NUCI and other financial institutions. Uses shared information to effectively minimize Credit Union losses.
4. Assumes responsibility for related duties as required or assigned.
a. Stays informed of changes in collections policies, procedures, and related legal requirements. Attends and participates in meetings and committees as required.
b. Actively suggests other products/services when appropriate, or refers members to other departments or agencies.
Directions Credit Union is an Equal Opportunity Employer AA M/F/Vet/Disability or other characteristic protected under federal, state, or local law
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
