Address
Form of work
Salary- Insures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.
- Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees.
- Maintains complete and accurate documentation in Artiva to include thorough notation of all communications with the customer or authorized parties.
- Understands the proper usage of extension, rewrites, addendums, and forbearances. To include equipment repairs.
- Prepares status worksheets, buyouts and t-values.
- Understands and utilizes Artiva and use of the dialer.
- Understands and utilizes Artiva status coding.
- Prepares requests for Fair Market Values.
- Prepares Repossession Packets then refers them to the Asset Management department.
- Works with customer's insurance companies and Assurant to ensure proper insurance coverage is obtained.
- Utilizes the broker base and in house broker representatives to resolve first payment default delinquencies.
- Prepares demand letters when necessary.
- Notifies supervisor of any significant situations which may cause harm or loss to the company.
- Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.
- Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
- Must be a high school graduate or equivalent.
- 1+ years of delinquent loan collection activities or equivalent work experience
Work involves:
- sitting
- walking
- lifting up to 25 pounds.
- Limited travel
Compensation & Benefits:
We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $37,440.00-$38,480.00, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
