Co-Op, Airport Customer Service, Cargo, And Clean Project Management (Summer 2023)

As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta's customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents. Work with a team of Customer Experience professionals on multiple projects to: Measure and analyze current performance Implement project management skills and practices Work across business units with various stakeholders in a professional setting Provide process engineering and/or internal consulting services Participate in data collection efforts for projects that impact cross-functional departments Identify and implement improvements to existing processes to increase efficiency, productivity, and performance Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes Students joining the Co-Op Program with Airport Customer Service (ACS) will work in one of these three teams: Airport Customer Service (ACS) Cargo (CGO) Global Clean Students must be able to complete 3 alternating rotations working full time in Atlanta, GA in line with the below schedule: Summer 2023 Spring 2024 Fall 2024