Clinical Manager-Emergency Services (3Rd Shift)

Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a full-time, 3rd shift Clinical Manager- Emergency Services. This manager will work under the supervision of the Sr. Director of Crisis Services and be responsible for providing clinical and administrative leadership to the emergency services team. The Clinical Manager is responsible for implementing client services that address Zepf Center mission and are provided in a manner consistent with the organization’s vision and values. Essential Duties include but are not limited to:

• Monitors provision of emergency services including ensuring the program fully meets and exceeds the ODMH, Mental Health Board and CARF requirements.
• Oversees all coordination areas of comprehensive care management, care coordination, health promotion, comprehensive transitional care and follow up, individual and family supports and referrals to community support services.
• Provides direct supervision to the Emergency Services team.
• Oversees orientation and training of new employees and ensures all appropriate paperwork pertaining to onboarding is complete and submitted on a timely basis.
• Works in conjunction with the Director to determine, establish, and maintain appropriate staffing levels to ensure adequate coverage of the facility and program.
• Develops agenda and conducts team meetings.
• Be eligible to become a Health Officer and provide risk assessments in community
• Manage the day to day operations of the Emergency Services program including budget formation and maintenance, purchase requisitions, and adherence to contracts and formal agreements.
• Responsible for developing, implementing, evaluating, and enhancing Crisis Services to meet the needs of consumers, families, funding sources, and other interested parties.
• Builds effective relationships with community partners that enhances the overall health of clients that are in need of crisis services.
• Monitors and facilitates consumer identification and engagement process and completion of comprehensive health and risk assessments.
• Oversees the team in development and monitoring of person-centered care plans and progress towards outcomes.
• Acts as agency representative of the Crisis Services program to the broader health care community including Medicaid Managed Care Plans, hospitals, and all other service organizations.
• Fosters program development through ongoing marketing initiative.
• Coordinates or facilitates hands off as face-to-face interaction between providers to exchange information.
• Compliance with all documentation and productivity standards, certifications, and licensing standards.
• Provide on-call supervisory support and on-site supervisory coverage for the Client Services Division as required. Works with the team members in a care management capacity, including coordinating and collaborating with the team members, psychiatrist, EPCC, nursing, and other healthcare providers regarding services.
• Perform other duties as assigned.

- Ohio license to practice as a social worker or counselor or RN with MSN required. Preferred LISW, LPCC

- Must have a Master’s degree from an accredited college or university in social work, psychology, or other closely related human service field

- Clinical Experience required

- Must become a Health Officer within 90 days of placement into position.

- Administrative leadership and supervisory experience preferred.

- Health-management experience and an understanding of practice management, data management, managed care, and quality improvement strongly preferred

- Must possess a basic understanding level of electronic health records and have excellent computer skills

This is a full-time position - excellent wage, benefits, and retirement plan available. EOE/M/F/H/V