Clinical Intake Coordinator

Position Overview:

The Clinical Intake Coordinator serves as the initial point of contact for patients seeking Mental Health Services for the Ryan Health Mental Health Department Article 31 clinic and its satellites known as the “Emotional Wellness Center (EWC).” The CIC manages all aspects of the intake assessment process and collaborates with the Clinical Director and supervisory staff to expedite triage and connection to the Emotional Wellness Center. This work is carried out in support of the mission and goals of Ryan Health.

Essential Functions:

• Field all referrals for mental health services, including direct patient referrals, hospital referrals, internal referrals and referrals from outside agencies.
• Conduct pre-admission screenings for all patients seeking services with the Emotional Wellness Center.
• Record and maintain referral log spreadsheet and monitor/report on data/outcomes.
• Provide referrals to other service providers and community resources when deemed clinically necessary.
• Assign cases to therapists as indicated based on assessing clinical compatibility and patient needs.
• Collaborate with clerical support staff to ensure initial appointments with therapists and psychiatrists are expedited and to promote engagement in the treatment process.
• Request/obtain medical/patient records from previous and/or referring facilities and/or schools or other collateral agencies.
• Participate in regular department risk management meetings, supervisory meetings, staff meetings and in-service trainings as scheduled.
• Provide clinical services for a small caseload and run therapeutic groups.
• Immediately report any incidents, issues or unusual occurrences to supervisor.
• Other special projects/assignments as needed.
• Flexible work hours depending on needs, including evenings and occasional weekends.
• Flexibility to work at other Emotional Wellness Center sites as required

Minimum Experience and Skills Required:

• Must be knowledgeable and trained in some evidenced based practices.
• Able to practice using multi-modalities, individual, group and/or relationship therapies.
• Demonstrated track record of organization, focus and ability to work in a fast-paced clinic.
• Working experience with electronic medical records software.
• Able to use a computer for word processing and scheduling appointments in a calendar. 
• Experience treating individuals with mental illness and working with diverse patient populations.
• Able to meet the demands of a busy clinic practice in both serving patients and documenting the work done in a timely manner.
• Demonstrate cultural competency
• Computer literacy including proficiency in Word and Excel. 
• Ability to diagnose and assess the range of mental/behavioral health diagnoses
• Able to complete comprehensive psychosocial assessments in a timely manner

Education and Licensing Required:

• Master’s Degree from an accredited School of Social Work, Mental Health Counseling Program or Psychology
• New York State licensure as a Licensed Clinical Social Worker or Licensed Psychologist

Education, Experience and/or Skills Preferred:

• Two years’ experience in a behavioral health or integrated health care setting as a psychotherapist
• eClinicalWorks or other electronic medical records software experience.
• Bilingual: English/Spanish.
• Group work
• CASAC

Competencies Required:

Customer Service 

• Professional, courteous and respectful attitude in dealing with patients
• Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable).
• Commits to exceeding expectations of the patient

Cooperation/Teamwork

• Works well with others
• Contributes input to improve outcomes
• Asks others for opinions and feedback, provides feedback in a tactful respectful way

Minimal Training Time:     

Six (6) month introductory period.

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is primarily in a mental health and/or general primary care setting which include the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious.  Adequate preparation and precaution is necessary. 

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  This position may be required to perform other duties.  If such work becomes a permanent and regular part of the job, a new description will be prepared. 

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.