Clinical & Forensic Applications Specialist

Reporting to the Americas Clinical Service Manager of the Clinical Business Unit, this role will lead our clinical and forensics customer applications training and support for North America. In this capacity, this individual will be responsible for developing and executing a regional business plan focused on expanding our penetration into the Clinical and Forensic Markets. Critical to the role is to partner closely with the respective commercial service and sales teams to drive collaboration with key accounts, provide application support for new customers and provide training to our field sales and service teams.

Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our Americas Clinical Business Unit in one of the following areas, Houston, TX, Dallas, TX or Raleigh, NC . 

• Develop and execute an annual regional business plan to support consistent and sustainable

• Actively collaborate with Clinical & Forensic Business Development Managers to identify and

deliver application training for new customers.
• Build and maintain strong institutional knowledge of all products and applications relevant to

the Clinical and Forensic Markets.
• Develop analytical methods in an efficient manner for the analysis of customer sample sets

using Waters equipment.
• Present results of analyses on customer samples to customers either in live demonstrations, in

webinars/webcasts or in written reports.
• Assist the Waters sales force by being a technical resource on Waters Clinical & Forensic

Applications.
• Author and execute virtual training videos for Clinical and Forensic Applications.
• Provide support to our third-party consultants as needed.
• Support field and inside sales teams virtually or in-person via training and direct customer

support when required.

Education:

• BS/BA in Chemistry, Analytical Chemistry or Biochemistry required with an advanced degree preferred. 

Experience:

• Strong understanding of the principles of mass spectrometry including in depth knowledge of tandem quadrupole and high resolution/ToF mass spectrometers.
• Demonstrated experience (minimum of 5 years) of analytical method development with a focus on clinical diagnostics and/or forensic toxicology.
• Experience with Empower, Masslynx, Unifi, and Waters Connect is preferred
• Excellent presentation skills for oral presentations to customers.
• Good writing skills for preparation of reports on sample analyses.

Skills:

• Keen understanding of Waters’ products and specific application in the Clinical or Forensic Markets
• Strategic mindset with a focus on execution
• Advocate for change management
• Adept and timely communicator with exceptional customer service competency
• Strong emotional intelligence
• Effective collaborator and networker
• Time management, prioritization and planning

Clinical & Forensics Applications Specialist: Clinical Business Unit

Overview:

Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Clinical Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, and endocrinology .

With the growth in precision medicine, it is an exciting time for LC-MS in clinical diagnostics. For 10+ years, PCR-NGS techniques have been widely used for clinical diagnostics. Clinicians now want a real-time understanding of disease states, requiring a more complete picture of proteins, lipids, and steroids. LC-MS based assays are critical to provide this level of insight with their analytical specificity, sensitivity, and capacity to analyze simultaneously multiple analytes.

Our vision is for Waters to lead the continued broad-based adoption of LC-MS. This will be accelerated by continued innovation including new ionization methods, improved ease of use, as well as novel applications in ‘omics’ research and anatomical pathology.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.