Clinical Assessment Manager - Care Delivery

JOB PURPOSE:
This position will ensure the effective and efficient completion of tasks associated with the CLINICAL ASSESSMENT process, including but not limited to comprehensive assessment, medication review, reassessment, UAS-NY completion, and post-hospital discharge evaluation. The Clinical Assessment Manager - Care Delivery will follow all Department of Health policies and regulations pertaining to the Uniform Assessment System of New York (UAS-NY) as well as Care Delivery workflows related to accurate and timely completion of UAS assessments. The Clinical Assessment Manager - Care Delivery serves as a valuable resource to the Intake, Enrollment, and Care Delivery teams by documenting critical clinical evaluation and documentation of correct diagnosis, reassessment, and change in condition information in the electronic record system.
JOB RESPONSIBILITIES:

• Works closely with CARE DELIVERY team regarding in-person assessment appointments with enrolled participants (utilizing the Uniform Assessment System of New York, UAS-NY). During this visit, answers questions about the PACE program and emphasizes the unique benefits of the PACE program.
• Conducts in-person assessments for PACE participants utilizing the UAS-NY to determine continued plan eligibility by the requirement need of Community Based Long Term Care (CBLTC) Services for greater than 120 days, and care needs.
• Evaluates and reviews previous assessments to ensure documentation of any/all changes are accurately reflected in EMR. Must include narrative comments and supporting documentation and escalate issues of significant changes to Care Delivery to provide corrected resources.
• Evaluates and reviews previous diagnoses and medications at key intervals to ensure updated documentation is accurately reflected in EMR and match the diagnoses entered into UAS. Update and/or modify diagnosis codes and medication updates and ensure the accuracy of information. Must include narrative comments and supporting documentation and escalate issues of changes to ensure proper care and management of cases are followed.
• Educates participants on PACE plan benefits, services, and CARE DELIVERY model.
• Escalates questions or concerns during the assessment to the quality review team to ensure appropriate completion of UAS-NY and handling of on-site issues that may require intervention.
• Completes PCAT Tasking Tool to determine appropriate home assistance with ADLs/IADLs combined with attendance at the CenterLight PACE site. Evaluate and provide recommendations for modifications, corrections, and/or changes to previous evaluations, as well as escalates issues to the discipline manager.
• Utilizes Lenavi analyzer during either the review process and/or assessment.
• Documents all interactions and outcomes in the designated clinical management/electronic record system.
• Completes all assessments, notes, service plans, and other documentation within 48 hours.
• Works with the quality review team to ensure the accuracy and completeness of all necessary documentation in the Health Commerce System and the electronic record system.
• Maintains knowledge of all applicable CMS/PACE guidelines and relevant organizational and departmental policies and procedures, including but not limited to, the timely conduction, finalization, and documentation of the UAS-NY.
• Remains responsive and available by phone/email for contact by CenterLight staff.
• Must be able to work some weekends and ability to travel to various boroughs.
• Partners with Care Delivery by communicating with site leadership / IDT to provide Clinical Assessment updates, address concerns and intervene promptly.
• Serves as clinical point person in response to Care Delivery questions, concerns or issues.
• Engages in continuous quality improvement activities to promote optimal staff performance and participant outcomes.
• Advises on operational process improvements that may positively impact scheduling logistics, expense/financial-related efficiencies, engagement strategies, reporting, and other critical touchpoints.
• Regularly reviews key performance metrics and analytics to improve process flows and/or quality of work.
• Maintains a productivity of at minimum 2-3 UAS-NY assessments per day according to CenterLight's needs and availability.
• All other duties as assigned.

Weekly Hours: 40
Schedule: 8:30 AM - 5:30 PM
QUALIFICATIONS:
Education: Registered Nurse NY State License, BS in Nursing or other health-related area preferred
Experience:

• Three to five (3-5) years in MLTC, LTHHCP, MAP, PACE, or other managed care programs
• Experience in working independently without significant oversight and or direction from a supervisor.
• Minimum five (5) years of experience in care/case management, disease management, population health management, utilization review, quality assurance, or discharge planning (preferably within a managed care, home care, or community health organization).
• Proficiency in utilizing and analyzing UAS-NY and Lenavi.
• Experience with Customer Relationship Management platforms and clinical management systems

Other:

• Positive attitude and outlook with the ability to multi-task in a constantly changing environment
• Highly motivated and self-driven individual with a willingness to work within a strict deadline environment.
• Proficiency in Microsoft Office products; report development and strong writing skills
• Excellent communication and interpersonal skills are required.
• Customer Service oriented with strong clinical management skills
• Bilingual skills are strongly preferred.

Physical Requirements
Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:

• Standing - Duration of up to 6 hours a day.
• Sitting/Stationary positions - Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.
• Lifting/Push/Pull - Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc.
• Bending/Squatting - Must be able to safely bend or squat to care for patients, use medical supplies, etc.
• Stairs/Steps/Walking/Climbing - Must be able to safely maneuver stairs, climb up/down and walk to access work areas Position requires the individual to be able to travel, walk between sites/locations and work areas throughout the day.
• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.)
• Sight/Visual Requirements - Must be able to visually assess patients, read orders and type/write documentation, etc. with accuracy.
• Audio Hearing and Motor Skills (language) Requirements - Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
• Cognitive Ability - Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Salary Range (Min-Max):
$105,000.00 - $115,000.00