Clinical Administrative Coordinator - San Diego, Ca

If you are located in San Diego, CA, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

Clinical Administrative Coordinator provides routine administrative support to the TERM clinical team, including but not limited to processing CWS authorizations, CWS treatment plans and evaluation reports, Probation evaluation reports, responding to the provider line, and demonstrating exceptional customer service. The Clinical Administrative Coordinator plays a key role in building professional relationships with external stakeholders and internal customers.

You will work from home office 4 days a week, and required to work in office 1 day a week. Our office is located at: OPTUM PUBLIC SECTOR, 3111 CAMINO DEL RIO NORTH, SUITE 500, SAN DIEGO, CA 92108.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Data entry of Child Welfare Services Referrals, Authorizations requests, Treatment Plans, Probation and Child Welfare Services evaluation reports, Out of Network and Off Panel requests, Claims Assessments, and Psych Testing.
• Provider outreach for CWS therapy and evaluation referrals; documentation of outreach in designated data system; coordination of referrals with clinical staff.
• Processing Authorizations and all work products within the establish TAT.
• Update and validate demographic and diagnosis information in designated database as needed.
• Efficiently answer incoming calls and provide prompt and courteous service to customers and guests.
• Interpret and respond clearly and effectively to verbal requests over the phone or in person, and to verbal or written instructions in a timely manner.
• Facsimile and photocopy duties; other assistance to clinical team as needed with overall direction from Clinical Manager or CAC Supervisor.
• Scanning of documents for retention and filing of documents.
• Purging of documents.
• Sort through incoming faxes.
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, DYMO label, phone, fax, calculator, shredding machine and photocopy machine.
• File data and perform other routine clerical tasks as assigned and for other departments as needed.
• Perform reception duties in an efficient, professional and courteous manner.
• Assist with running CWS and Probation reports and completing quality assurance of these reports.
• Accurately direct Optum visitors and incoming calls to appropriate staff member or department within Optum; take messages as needed.
• Position requires access to electronic applications and documents which include Individually Identifiable Health Information and Personal Health Information.
• Other duties as assigned by TERM Manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED (or higher)
• 1+ years office work with customer service experience required in Healthcare industry
• PC proficiency required, in Windows environment.
• Experience in multiple databases and programs
• Experience navigating multiple systems(databases and programs) simultaneously using a computer
• Ability to pass background check to gain and maintain access to the County of San Diego's electronic health record - Cerner / CCBH

Telecommuting Requirements:

• Reside within 50 miles of San Diego office
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Experience working in a fast pace environment, and innovative thinker.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

California Residents Only: The salary range for California residents is $16.00 - $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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