AddressYou'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.SM
This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:
- Provides administrative clinical support to the National Inpatient Clinical Team by requesting clinical information as directed from the Inpatient Care Management Nurse
- Manage incoming clinical information from providers and external partners
- Ensure a timely acknowledgement and response to all fax requests for medical services documents received by providing appropriate feedback to address processing issues
- Maintain high level of data integrity and compliance to set turnaround time to meet regulatory/contractual requirements and operational metrics
- Communicate with the National Inpatient Clinical Team to ensure the provider(s) receives a response with necessary information
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- 2 years of customer service experience analyzing and solving problems in a healthcare setting
- 2 years of Professional experience in a clerical or administrative support related role including data entry experience in administrative or clerical support role
- 1 years of experience working hands on within the healthcare industry, hospital, physician's office, or medical setting
- 1 years of experience Medical Terminology to communicate with the clinical team (and/or medical professionals) and providers
- Experience handling confidential client/patient information
- Ability to navigate a PC to open multiple applications, send emails, and conduct data entry
- Experience with Microsoft Office applications such as Word (create, edit, and read documents) and Excel (read and sort data) and edit data in spreadsheets), Microsoft Word (ability to create documents and complete mail merging), Microsoft Outlook (ability to manage email, calendar, and task lists)
- Ability to work: Monday - Friday 8:00AM - 5:00PM (In their time zone). It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
- Some College (or higher)
- Experience with Captiva, Doc360, ECAA, and/or ICUE/HSR
- Experience working with ICD - 10 and CPT and HCPC coding
- Experience working with Commercial, Medicare and/or Medicaid Services
- Experience working in a call center environment
- Previous work experience in a virtual environment
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Careers with UnitedHealthcare. Work with a Fortune 5 organization that's serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
California, Colorado, Connecticut, Nevada, Washington or New York City Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York City residents is $16.00 - $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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