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Form of workWhat does an Associate Client Services Manager do?
The Associate Client Services Manager will develop, and build relationships with new clients and expand market presence with inactive clients to increase top line revenue and bottom line results while using Company core values of Integrity, Candor, Accountability, Respect and Excellence. Effectively negotiate and execute staffing agreements with new clients.
What does your day-to-day look like?
- Hit minimum performance standards per week as outlined by Sr. Management
- Track and follow-up on Client Expert Opinion Scores (EOS)
- Works to achieve pre-established goals for orders filled per week/month/qtr. And make adjustments as needed
- Develop marketing, account management and sales strategies to establish and/or expand staffing business in current territory with both new and inactive clients
- Negotiate, compose and execute contracts and achieve pre-established goals for new contracts out/in per week
- Maintains continuous source of information and availability of the active base of clients; takes appropriate and timely measures to meet the needs of the clients with appropriate follow-up; uncover clients' needs, situations, and problems by asking questions
- Responsible for maintaining and supporting client credentialing and referencing process
- Retain flexible schedules in order to service clients' requests and/or handle issues, in addition to support after hours and/or on-call duties
- Coordinate the seamless transition of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients
- Communicate with clients regarding possible extensions for talent, or with talent once they have completed assignments
- Use the sales process when meeting with people from different levels, positions or backgrounds, to overcome resistance/complaints by recruits/clients
- Work with recruiting teams to ensure high percentage of orders are filled timely
- Maintain, manage and submit weekly activity reports per deadlines
- Assist client with Quality Assurance functions as it relates to providers
- Assist with aging and Accounts Receivable; follow-up as needed
- Travel via car or airplane to cover territory, as needed
- Work with current and prospective clients to identify new RFP and/or MSP opportunities to develop new direct business lines
- Make presentations to potential clients to increase awareness of Supplemental Health Care (SHC) and to promote local and national services
- Assist in the processing of payroll to ensure correct invoicing by the collection and submission of weekly field talent timesheets
- Coordinate with compliance team to ensure talent are compliant and cleared to start and ensure SHC internal client documents are up-to-date
- Help to create an environment of high morale, motivation and teamwork
- Other duties as assigned
- Minimum of 12-18 months sales experience required; health care industry experience preferred
- Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet; internet job boards and internet recruiting experience preferred
- Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience
- Knowledge of proper grammar, spelling and rules of composition
- Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems
- Ability to read, analyze and interpret production reports
- Ability to successfully skill market and open new business opportunities
- Ability to work independently and with other team members
- Ability to organize and complete work in a timely manner
- Ability to multi-task
- Ability to communicate effectively with all levels of the organization
- Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
- Must be detail-oriented and highly organized
- Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required
What we want to offer you:
- An Industry best, uncapped commission plan and bonuses to help you achieve your financial goals
- A commitment from all leadership to help you succeed and develop you within your role
- Permissive paid time off with six paid company-wide holidays
- Volunteer time off to give back to your non-profit or charity of choice
- A thorough and highly rated training program that will provide the knowledge and skills to succeed in your role
- 401 (k) retirement plan with company match
- Traditional healthcare benefits such as medical, vision, and dental
- Supplemental benefits such as life, disability, hospital, critical illness, and pet insurance
- Unique benefits include mental health and financial wellness programs, LinkedIn Learning, Employee Resource Groups, and leadership development programs
- An enjoyable online work environment that includes some company-paid lunches and Supplemental Health Care merchandise
- Opportunity for you to be sent on a luxury, expense-paid vacation and become a member of Supplemental Health Care's Champions Circle
- A remote work culture that provides equipment such as a laptop, a computer screen, keyboards, mouse, headset, computer camera, and computer bag
Equal Opportunity/Affirmative Action Employer - Supplemental Health Care is an Equal Employment Opportunity Employer.
Diversity Statement:
We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.
Supplemental Health Care participates in E-Verify to confirm work authorization. Please visit www.uscis.gov for more information.
