Client Services Associate

Position Title: Client Services Associate - Baker | McGuire

Department: Showrooms and Stores

Payroll: Non-Exempt

Schedule: Monday to Friday

The Client Services Associate acts as a Brand Ambassador in our showroom experience and has the primary responsibility to support the showroom manager, sales associates and customer. This is an excellent opportunity to gain experience in luxury home furnishings through a multitude of experiences - all with the goal to maximize sales volume by growing existing business, developing new business and providing a superb and welcoming sales experience. The Client Services Associate will develop their knowledge, increase their passion in design, develop relationships and networking abilities while using provided sales tools, social media, client research, outreach and events.

Ideal traits: Welcoming, easy conversationalist and positive personality that wants to help. This role is an opportunity to learn the inner workings and best practices with high end manufacturing, client relationships, interior designers, lead development, industry events and social media outreach and research, design and planning. With a proactive attitude, the Client Services Associate will learn the tools to transition into a Sales Associate role, Design Role or Customer Service as their strengths develop. This is an opportunity to develop a career in the luxury home furnishings realm with two legacy brands: Baker | McGuire.

Please visit our website and peruse under resources for: Collection videos, 3D showroom tours for brand design direction and brand content. www.bakerfurniture.com

SPECIFIC RESPONSIBILITIES:

• Sales Responsibilities
  1. Client Interaction
     • Greeting clients who come in, registering, and scheduling clients, phone calls; Ask qualifying questions to clients upon entry and engage appropriate salesperson
     • Graciously assist clients who are not assigned to a specific sales associate; orient clients to showroom, working with showroom tools and samples
  2. Shadow Sales Associates
     • Partner with clients through each step of sales process - provide tear sheets and samples, write quotes, manage order from placement through shipping
     • Work on larger projects with Sales Associates, assist in preparation of outreach appointments, prepare materials, and follow up with clients
  3. Sampling assistance: Manage fabric and finish sample inventory, ordering replacements, creating shipments, and sharing tracking with sales associates or customers
• Business Development Tasks
  1. Incoming:
     • Act as technical consultant with showroom team with software programs eCat, the website, and posted videos, 3D showroom tours
  2. Outgoing:
     • Dive deeply into Social Media outlets including Instagram, Facebook, Linkedin and Houzz for lead development. Qualify general style, luxury price points and location of projects
     • Research local regional publications for lead development
  3. Support and execute showroom events
• Order Management
  1. Assist Regional Account Coordinator in maintaining customer information within Customer Master
     • Help track clients' COM and COL
  2. Learn how to read the price lists, enter quotes in CPQ, verify pricing against the price lists, submitting COM forms, and convert quotes to orders
• Showroom Maintenance Experience
  1. Assist in Showroom merchandising and general upkeep, including managing clearance samples and price tags
• Other Projects
  1. Assist with scheduling pickups/deliveries from our showroom--- also, will work with the UPS and Fedex teams on the dock as needed or required by the Design Center
  2. Take on various showroom initiatives as directed by Showroom Manager
  3. If CAD experience, assist Design team with floor planning (not required)

RELATIONSHIPS AND CONTACTS:

Supervisory relationship: Reports to Showroom Manager

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Education: Bachelor's Degree or equivalent background in Interior Design or Business with a focus on Management or Marketing is strongly preferred.
• Software: Intermediate skills with Microsoft Office is required. Experience working with a database is preferred, with Oracle experience highly desirable. Candidates with experience utilizing design software such as Revit, AutoCAD, SketchUp, Illustrator and InDesign are to be given strong preference.
• Social Media Experience: Instagram, Facebook, Houzz, LinkedIn
• Prior experience: Two years of administrative experience or 1-2 years of retail (preferably with a luxury brand) or design experience preferred.
• Other skills: Demonstrated organizational skills and outstanding customer service are a must. The successful candidate will possess a genuine love of working with and helping others, the ability to flex between a high volume of competing priorities, and a high degree of curiosity coupled with a drive to achieve against aggressive goals.

Baker is an equal opportunity employer.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance