Client Service Representative Csr

If you are interested in a career in the field of veterinary medicine or veterinary business operations, this is an excellent entry point into our industry! No prior veterinary experience required.

VCA Alderwood Companion Animal Hospital, located in Lynnwood, is seeking extraordinary Client Service Representatives who identify themselves as personable, highly professional animal and people lovers.

The Client Service Representative (CSR) is the client's first point of contact with our hospital and is responsible for initiating hospital resources related to the needs of their pet, such as scheduling general practice appointments for new and existing clients.

As the face of our hospital, the Client Service Representative also sets the stage as we build and maintain each client's trust and confidence in our abilities, helping to develop the relationships we have with our clients, thereby enhancing their experience.

Some of the job functions include but are not limited to the following:

• Demonstrated excellence in customer service - we're very serious about this!
• Compassion for pets and people
• Proven decision making skills to choose the most appropriate course of action
• The ability to communicate and integrate new information into problem solving
• Proficiency in Microsoft Office
• The ability to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste

While this position does not have any clinical duties, the CSR will work hand-in-hand with our amazing Veterinary Assistants, Technicians, and Veterinarians as well as Hospital and Regional Leadership.

The CSR is the pivot around which the hospital operates and is responsible for:

• Client service functions, including greeting visitors, handling multiple telephone calls simultaneously
• Scheduling and confirming appointments
• Presenting and explaining fees
• Processing payments
• Managing electronic medical records and related correspondence
• Ensuring that our facility is neat and clean at all times- both inside and outside

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

Compensation

• This position pays $18.00 - $23.00, dependent on experience, education, certification, etc.

Health & Wellness

• 401k retirement savings plan with company match
• Health/dental/vision insurance, infertility benefits, gender affirmation services
• Paid parental, vacation and sick leave
• Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)

Additional Benefits

• Up to 100% Pet Care Discount for your own pets
• 100% paid professional liability coverage
• 100% paid life insurance
• 100% paid short-term disability insurance
• Access to a network of 5,000 doctors, including more than 600 specialists

We also offer a challenging, rewarding and fun work environment that is full of opportunity for personal and professional growth.

Seriously, if you love animals and people and can deliver an outstanding customer service experience with the rest our team, please come join us!

For more information about our hospital please visit us at: https://vcahospitals.com/alderwood-companion

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.