Job Description
Client Service Manager
Department: Operations Department
Employment Status: Full-Time
FLSA Status: Non-Exempt
Location: Maitland, Florida
The Company:
Merit Wealth Advisors is a fast growing, pioneering financial services firm that invests heavily in the growth and development of team members. Merit seeks to establish, educate, and help individuals reach their financial goals as they transition into and experience retirement. With an unswerving commitment to excellence and reliability, Merit provides objective financial advice and believes in establishing long-lasting relationships. By offering an array of services, clients can receive tailored solutions that promote growth and help them achieve financial goals.
Merit believes in addressing the retirement challenges in America by helping clients reach financial freedom and confidence to the working population and retirees alike. This focus on comprehensive financial wellness enables us to deliver the ultimate client experience.
Position Purpose
The Client Service Manager is a key role that ensures excellence in customer service.
This individual will:
- Assist the Director of Operations and a team of advisors in all aspects of daily operations.
- Develop and maintain solid relationships with clients.
- Review account transactions daily to monitor trade requests placed, confirm deposits posted, transfers received, confirm client withdraw requests sent, etc.
- Review and resolve client account related issues with custodians
- Utilize excellent communication skills to work directly with clients both written and verbally
- Proficient in Microsoft Office Suite and familiar with database software, Zoom, and calendar management
Responsibilities
- Develop and maintain solid relationships with clients.
- Assist with scheduling client appointments for advisor.
- Process variable annuity business for compliance approval via custodians Annuity Order Entry system.
- Process Alternative Investment Orders via LPLs ClientWorks system.
- Review and resolve client account related issues with custodian(s).
- Proactive follow-up with clients to confirm account updates, paperwork, and check receipt.
- Meet with clients when applicable for new client forms signatures and processing.
- Join advisor in certain client meetings to take notes and schedule follow up activities.
- Review notes from client meetings and complete action items.
- Follow up with clients as necessary to make sure all paperwork is received.
- Deposit physical checks received at branch via remote check deposit tool.
- Track and document all account changes in RedTail CRM accurately and in a timely manner.
- Review account transactions daily to monitor trade requests placed, confirm deposits posted, transfers received, confirm client withdraw requests sent, etc.
- Set-up new client online account access and assist existing clients with online account access.
- Maintain Required Minimum Distributions.
- Submit & follow-up on advisory trade requests with Merit Investment Team.
- Document all communication & interactions with clients and prospects and Processing managers in RedTail CRM in a timely manner.
- Work closely with the Processing Manager for your firm.
- Maintain paperless client files on our cloudbased system.
- Keeping advisor(s) book of business updated within the custodian systems, RedTail & Orion.
- Collaborate with the Client Service team across all branches to keep-up with changes at custodians and develop and improve systems and processes.
- Maintain & submit branch compliance files quarterly.
- Resolve account-related compliance requests.
- Track & submit insurance licensing, renewal and appointments.
- Handle miscellaneous operational activities and projects (e.g., scanning documents).
- Participate in prospect and client events.
Requirements:
- Associates or Bachelors Degree
- Series 6 FINRA License
- Minimum of three years experience in Investment Operations at a Financial Planning or Wealth Management Firm
- Ability to work independently and solve complex service and account tasks
- Highly organized and detail-oriented team player
- Please reference the word orange on your resume
- Candidate must be able to pass an industry-required background and credit check
- Familiar with LPL Financial and/or Orion platform a bonus
- Full-time in-office position. Monday through Friday 8am-5pm
Salary + Benefits
- Competitive Salary Based on Experience
- Paid time off plus paid holidays
- 401(k) with a company match
- Group Health Insurance
- Dental Insurance
- Vision Insurance
- Tuition reimbursement
- Access to financial planning
- Free snacks and drinks