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Form of workAbout NYC Health + Hospitals NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually.
Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology.
In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception.
Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Job Description SUMMARY OF DUTIES AND RESPONSIBILITIES: Greet and direct members. Schedule new and established WTC member appointments.
Perform daily registration adhering to H+H guidelines. Call members and answer all inquiries via email, fax and or phone. Record all messages.
Review records and documentation. Scan all incoming medical records and applicable documentation into the EMR for new and established members. Educate members about the details of upcoming appointments (including examinations, assessments and test) to support a positive patient experience.
Follow NYC Health + Hospitals policies and procedures and relevant regulatory guidance to ensure patient safety and compliance with privacy laws. Collaborate with providers, nurses, social workers and all other clinical staff to ensure an excellent patient experience for all members Provide administrative assistance to the clinic administrator and assistant director. Assist members in navigating the federal Zadroga Act including all benefits.
Provide coordination support to the various WTC teams including but limited to, the WTC-3 Certification team, Care Management and Data Center. Participate as an active member of the WTC team and H+H/Bellevue, including attending meetings as requested by supervisor. Assist with obtaining and entering insurance information.
Verify all insurance eligibility via RTE in EPIC and or insurance companies. Liaise between WTC Front desk, WTC Claims and H+H/Bellevue Finance Department Help patients understand how to access hospital services by providing pertinent information and answering questions. Minimum Qualifications Assignment Level I 1.
High School diploma or GED; and 2. One (1) year of full-time customer service experience; and 3. Good written and oral English communication skills; and 4.
Computer skills, including word processing, spread sheet and/or database software programs Assignment Level II 1. High School diploma or GED; and 2. Two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience; and 3.
Good written and oral English communication skills; and 4. Computer skills, including word processing, spread sheet and/or database software programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply Now" button. NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs.
per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs
