Clerical Associate

Position Details
Position Information
Position Title
Clerical Associate
PIN
233000
Classification Summary
Incumbents perform basic clerical functionssuch as providing customer service by answering defined questions and providing information, and preparing standard correspondence and reports. Responsibilities may include accepting and processing payments;providing departmental or organizational information; processing forms; registering students; and performing the duties of lower level position(s).
Minimum Education and/or Training and Experience
High School Diploma or equivalent (G.E.D.) and 6 months clerical or office experience.
Preferred Education and/or Training and Experience
Licensing Requirements
None
Essential Job Function
These are the job duties that are required of the position.
Classification Duties

1. Perform a variety of general secretarial, data entry, and clerical support, some of which may be of a confidential nature. (A1)
2. Track various department documents and records, prepare routine reports and distribute to appropriate parties. (B2)
3. Enter information to campus and/or department-specific software. (B2)
4. Receive incoming phone calls; welcome visitors, guests, and vendors; direct callers and visitors to appropriate personnel. (A1)
5. Maintain and organize files. (A1)
6. Scan large volumes of department documents and electronically label and file as appropriate. (B2)
7. Perform other related duties of a comparable level/type, as assigned.

This job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Position Duties
1. Direct prospective students through the Workforce application process and provide accurate and timely information to students regarding Jefferson College Workforce and Employment Services programs and services.
2. Help connect students to appropriate campus resources.
3. Create a positive welcoming environment by providing quality, comprehensive customer service in the Workforce office and all communications.
4. Serve as the main point of contact for all stakeholders (students, faculty/staff, employers) by answering phone calls and managing the department email account.
5. Maintain working knowledge of Workforce and Employment services programs and services.
Process all information requests and applications, tracking, inputting, and organizing records.
6. Collect employment and education information from graduates.
7. Maintain the job board, approving employers and job postings.
8. Ensure all communication is conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
Multistate Employer
Employees of Jefferson College must reside in Missouri or Illinois.
Multistate Employer
Position Knowledge/Skills
Knowledge
Customer service principles;
Recordkeeping principles;
Keyboarding techniques;
Filing principles and practices;
Modern office procedures, methods, and equipment.
Skills
Using a computer and related software applications;
Providing customer service;
Filing;
Processing information utilizing established procedures;
Keyboarding;
Using office equipment;
Maintaining records and files;
Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
Machines, Tools, Equipment and Software
Physical Factors
Physical Effort
Physical Effort
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Posting Information
Division
Workforce & Employment Services (DIV)
Department
Academic Affairs
Reports To
Director of Workforce and Employment Services
Wage/Salary
$15.78
Status
Part-time
If Part-time, hours per week
19
If Non-exempt, work days
If Non-exempt, work hours
Posting Detail Information
Posting Number
SF00501
Desired Start Date
03/18/2024
Open Date
02/21/2024
Close Date
03/07/2024
Special Instructions Summary
Quicklink for Internal Posting
https://jeffco.peopleadmin.com/postings/4239
EEO Statement
It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.
Diversity Statement
Jefferson College is a community leader dedicated to supporting and promoting diversity through opportunities and experiences that foster a culture of respect, inclusiveness, and understanding for everyone in the campus community to engage in a diverse world.