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Form of workGallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
We live in a culture defined by The Gallagher Way, our set of shared values and guiding tenets! Driven by our people, we serve our clients with customized solutions that will protect them and fuel their futures. We work in an environment that embraces the diverse talents, perspectives and ideas of all employees, enabling everyone to reach their fullest potential!
You'll have the opportunity to:
As an authority on claims handling, you will refine, augment, and maintain quality claims handling, delivering end-to-end training across all stages of claims for Workers Compensation, General Liability, Auto and Property for all skill levels, from new hire to sophisticated users.
How will you affect the business?
Coordinates with Claims Operations leadership team to identify training needs based on quality results, client need as well as with Product Development on new products that require updates or consideration in claims handling best practices.
Collaborates with Talent Development on all training planning and development.
Deliver structured training to new hires, trainees, and experienced hires.
Further responsibilities include: reviewing and modifying curriculum to accuracy of materials; development of training materials; and coordinating and grading proficiency examinations.
Required Qualifications:
Bachelor's degree; High School diploma or equivalent; Minimum 7 years of Property and Casualty claims handling experience and technical/systems training experience. Deep knowledge of claims management in Workers Compensation, General Liability, Auto and Property lines of business. Excellent presentation and communication skills (written and verbal). Writing skills with ability to design and write training materials. Proficient computer and software (MS Word, Excel, and PowerPoint) skills required. Extensive travel required. Ability to travel, as needed.Desired:
Deep understanding of quality claims handling highly desirable. Experience managing a portfolio of claims to the best outcomes. Experience working for an Insurance Carrier or Third Party Administrator. Experience in leading people through change.Work Traits:
Effectively communicates at all levels. Ability to quickly respond to changing business needs, deliver training programs and ensure that best practices are utilized. Possesses a passion for training/educating. Excellent Presentation skills. Strong Training Facilitation Skills. Detail oriented.U.S. Eligibility Requirements:
• Apply online to be considered
• 18 years of age or older or must demonstrate legal capacity to enter a contract
• Any offer of employment is conditioned upon the successful completion of a background investigation
• Unrestricted work authorization to work in the United States is required. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
• Willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified persons with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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