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Form of workJob Description
The Claims Support Coordinator will work in our claim department to help manage the status of active claims. Your duties will include gathering initial documentation for claims, coordinating support with claims adjusters, and guiding claimants through the replacement process. Your ultimate goal will be to provide an exceptional customer experience from start to finish. No prior knowledge of the jewelry/watch market is required. This opportunity will prove as a rewarding, fun, and challenging experience for any candidate. We’re looking for an ambitious person that is up to the challenge.
Requirements:
- Bachelor’s degree
- Ability to adapt to a fast-paced environment
- Experience in coordination, planning, and logistics
- Ability to wear multiples hats simultaneously
- Strong communication and interpersonal skills
- 2+ years of experience with property insurance claims preferred
- Experience with jewelry or valuables insurance is a plus
- Ability to work with a variety of proprietary online applications and tools
- Insurance adjuster license preferred
Responsibilities:
- Review and process incoming claims according to established procedures
- Assemble supporting documentation for first notice of loss
- Help estimate claim reserves using proprietary software
- Coordinate with the adjuster and/or claimant for follow-up support
- Maintain a detailed log of claim statuses
- Regularly evaluate all outstanding claims
- Ensure compliance with legal and regulatory requirements for jewelry/watch claims
- Communicate updates to your team and other departments in weekly meetings
- Manage claims salvage
- Assist the customer service department with claim-related inquiries
- Follow-up with jewelers, adjusters, claimants, and BriteCo claims specialists to ensure that the claim process is running efficiently
- Contribute as a valued voice in the company to meetings regarding product updates, performance standards, and recommendations for improvements
Benefits:
- Casual dress code and work environment
- Medical
- Dental
- Long-term disability
- Short-term disability
- Company outings
- Paid training
- Paid time off
- Company sponsored IRA
