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Company

Nationwide Mutual Insurance CompanySee more

addressAddressDes Moines, IA
type Form of workFull-Time
CategoryHuman Resources

Job description

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you!

We are looking for individuals to join our Non-Injury Liability Claims team at our Scottsdale, Arizona; Grandview Heights, Ohio; Des Moines, Iowa; and San Antonio, Texas offices (in a hybrid capacity).

We are highly seeking individuals that reside in NM, AZ, UT, CO, WY, MT, ID, and OR

Training will be approximately 4 weeks, Monday through Friday, 8-430pm

After training, schedules will fall between 8:00 a.m. and 6:30 p.m. local time, Monday through Friday*
*Start date for this role is targeted at 03/06/2023, and we anticipate an additional class to follow.
Interviewing will start in February 2023

Highly preferred, but not required:
Insurance/claims experience
Auto claims experience
Bilingual Skillset - Spanish
Customer service experience and call center experience
Career-focused, positive voice
Adaptability, willingness to learn

For Internal Use Only: This opportunity is posted as a Claims Specialist I (D3), but can be filled as an Associate Claims Specialist (C3) based on skills and qualifications.

-Overtime Eligibility: Eligible (Non-exempt)

-ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties

-Credit/Background Check: Due to fiduciary accountability within this job, a valid credit and/or background check will be required as part of the selection process.

-Nationwide pays based on a geographic-specific salary structure. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. The role may also be eligible for either short-term or long-term incentive plans based on business and/or position-specific results.
-Newly hired full-time associates receive a minimum of 18 days paid time off each full calendar year, pro-rated quarterly based on hire date. Newly hired full-time associates at higher job levels may receive additional paid time off. You will also receive 8 hours of Lifetime paid time off and 8 hours of Unity Day paid time off. The range for this role is listed below.

In Washington, the salary range for Associate Claims Specialist, is $42,315 to $66,400.
In Washington, the salary range for Claims Specialist, is $42,315 to $80,400.

Job Description Summary
JOB SUMMARY:
Do you have a strong desire to resolve insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Claims Specialist, you'll investigate and effectively resolve non-injury personal lines liability claims via phone, web chat or email. And you'll handle the disposition of claims according to prescribed authority and best claims practices.

Job Description
Key Responsibilities:

  • Handles all assigned claims promptly and effectively with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
  • Initiates and conducts follow-ups via proficient use of claims systems and related business systems
  • Determines proper policy coverages, and where necessary, investigates, evaluates, negotiates and equitably settles all assigned liability/bodily injury claims cases at values commensurate with damages sustained.
  • Partners with Special Investigation Unit and Subrogation to identify fraud and recovery opportunities.
  • Maintains and develops current knowledge of assigned insurance lines court decisions which may impact the claims function current guidelines, and policy changes and modifications. This may require attendance at various seminars or training sessions.
  • Submits severe incident reports, reinsurance reports and other information to claims management as needed.
  • Assists or prepares files for lawsuit, trial, or subrogation.
  • Serves as the single point of contact for personal lines material damage claims, including non-standard claims.
  • Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Claims Manager; individual contributor role.

Typical Skills and Experiences:

Education: Undergraduate degree or equivalent experience preferred.

License/Certification/Designation: State licensing where required. Successful completion of required claims certification schools/classes.

Experience: One to three years of customer service and/or claims processing/handling experience preferred.

Knowledge, Abilities and Skills: General knowledge of insurance theory and practices, insurance contracts and their application. Familiarity with claims processing, systems, practices and procedures preferred. Proven knowledge of insurance contracts, medical terminology and the legal aspects of court procedures affecting legal liability for all lines of insurance. Proven ability to meet customer needs and provide outstanding service by informing customers of the claims process and ensuring a positive customer experience. Analytical skills necessary to make decisions/resolve issues such as application of coverage's to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions, and direct repaid shop claims management. Ability to work in a fast paced, team environment. Organizational skills to effectively prioritize and handle increased workloads. Excellent written/verbal communication skills for contact and/or negotiations with policyholders, claimants, repair persons, attorneys, agents and the public in general. Ability to efficiently operate personal computer and software for claims-related and other business applications.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. May require ability to sit and operate phone and personal computer for extended periods of time. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on-site responsibilities and/or for extended periods of time. Extended and/or non-standard hours as the need arises.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

#claims

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
Refer code: 2062479. Nationwide Mutual Insurance Company - The previous day - 2023-01-21 03:00

Nationwide Mutual Insurance Company

Des Moines, IA
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