Circulation Assistant I

Nampa, ID

Job Title: Circulation Assistant I
Hiring Salary (DOE): $14.79-$15.87
Position Salary Range: $14.79-$18.33
Reports to (Role): Circulation Manager
Department/Group: LIBRARY
Job Code: 5155
FLSA Status: Non-Exempt
Travel Required: None
Position Type: Part Time
Job Family / Business Unit: LIBRARY
Benefits Eligible: No
EEO Category: Professional
PERSI Eligible: No
ALIGNED CITY, DEPARTMENT & ROLE
Every unified team starts with a purpose, and we are a purpose-driven team of service-minded professionals. We are passionate about working shoulder-to-shoulder in partnership with our City Council, citizens, and internal team members to bring the City of Nampa’s vision for the future to life. Whether you are looking to start, make a change, or advance your career, find your path forward at the City of Nampa to leave your mark on the legacy we will leave in our city and the world around us.
In a spirit of excellence, integrity, and dedication, the Nampa Public Library is committed to inspiring and engaging our community by providing diverse gathering spaces, opportunities to learn, access to vital resources, and programs for the enrichment of all.
Role Statement for Circulation Assistant I:
The City of Nampa’s Library Department is looking for a motivated employee to perform a variety of circulation services for public library patrons.
WHAT YOU WILL DO:
The principal function of an employee in this class is to perform a variety of circulation services for public library patrons. The work is performed under the supervision and direction of an assigned supervisor, but considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with the assigned supervisor, other city and library employees, and the public.
ROLE SUCCESS PROFILE
Key Job Accountabilities:
Performs sorting and shelving of material in accordance with the Dewey Decimal System.
Performs routine opening and closing procedures including, but not limited to, straightening up shelves, picking up loose material, emptying out “drop off” shelves, and returning loose material to the Circulation work room.
Maintains neat and clean shelves by shifting material and reading shelves to find errors.
Searches shelves for missing, lost, and overdue material.
Performs check-in and check-out of library materials to patrons using an integrated library system (ILS) and an automated material handler (AMH).
Handles patron’s material reservations by pulling the request from the shelves, processing them, and sending them to other libraries (if applicable) or shelving them for patrons to pick up.
Registers patrons for library services and enters data into an ILS. Registering patrons involves very detailed steps, including verifying patron residency status, verifying addresses through the city web map and county assessor’s website, and inputting patron information according to a consortium-wide standard.
Provides information and directions for patrons; Troubleshoots issues with the self-checkout machines and consortium app.
Monitors material for damage and routes them to appropriate staff for repair or replacement.
Uses ILS to regularly take inventory of library collection, maintaining an adequate record of material.
Handles financial transactions, including collecting fines, lost and damaged item charges, and other fees.
Explains and follows library’s rules, circulation policies, and procedures to patrons and resolves patrons’ complaints regarding library policies and procedures with diplomacy and tact.
May provide needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions as necessary.
Fields telephone questions from the public and directs calls to the correct destination as required. Attends meetings, conferences, workshops, and training sessions as required (required); reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.
Assumes responsibility for other duties as assigned.
Key Behavioral Competencies:
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy- Ability to perform work accurately and thoroughly.
Adaptability- Ability to adapt to change in the workplace.
Commitment to Safety- Understands, encourages, and carries out the principles of integrated safety management; complies with or oversees the compliance with safety policies and procedures; completes all required training; takes personal responsibility for safety.
Decision Making- Ability to make critical decisions while following company procedures.
Detail-Oriented- Ability to pay meticulous attention to all aspects of a situation or task no matter how small or seemingly unimportant.
Organized- Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving- Ability to find a solution for or to deal proactively with work-related problems.
Reliability- The trait of being dependable and trustworthy.
Time Management- Ability to effectively utilize available time for the completion of necessary job tasks.
WHAT YOU WILL BRING:
Education, Experience Level, Certification Requirements:
High School diploma or General Education Degree (GED).
One (1) year of experience in a library or related field providing customer service, interpreting policies, and resolving conflicts.
Knowledge:
Working knowledge of the Dewey Decimal System.
Working knowledge of customer service techniques.
Working knowledge of standard library procedures.
Proficient knowledge of basic computer operations in an office or retail setting.
Proficient knowledge of point-of-sales transactions and proper cash handling.
Skills/Abilities:
Ability to operate, or quickly learn to operate, library equipment employed in all phases or functions of assigned duties.
Ability to sort and shelve material alphabetically and according to the Dewey Decimal System.
Ability to work independently and assist patrons in person and by phone.
Ability to exercise tact, patience, courtesy, and diplomacy when resolving problems with patrons.
Ability to maneuver and manipulate objects among high and low shelves.
Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.
Ability to understand and follow oral and/or written policies, procedures, and instructions.
Ability to organize and prioritize work and perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
Ability and willingness to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology.
Integrity, ingenuity, and inventiveness in the performance of assigned tasks.
Character:
Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
Responds to citizens' questions and comments in a courteous and timely manner.
Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines.
Communicates information and states concerns in a clear and professional manner.
Respect the opinions of others and demonstrate a reasonable relationship with employees, supervisors, and others.
Accepts and performs in a timely and effective manner changes in work assignments and/or how work is performed.
Working Conditions (more detailed essential physical job functions available upon request):
The principal duties of this class are performed in a general library environment.
The City of Nampa has a Drug/Alcohol-Free Workplace Policy. Any offer of employment is contingent upon passing a pre-employment drug test and background check. The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race or any other characteristic protected by federal, state, or local laws. This position may close prior to the closing date.

Position : 515503

Code : 20240061-1

Type : INTERNAL & EXTERNAL

Posting Start : 01/25/2024

Posting End : 02/08/2024

HOURLY RANGE: $14.79-$15.87