Childline Caseworker

JOB
Are you looking for a rewarding job making a difference in the lives of children? If so, join the Office of Children, Youth and Families team! As a member of our team, you will be part of a diverse network that supports and strengthens families in Pennsylvania to provide safe, nurturing, and healthy environments for children. There are opportunities for professional growth and development. In addition, this position does have free parking.
EXAMPLE OF DUTIES
As a Childline Caseworker, in the Bureau of Policy, Programs and Operations, Division of Operations, you will be working alongside an amazing team of professionals receiving and processing reports of suspected child abuse and neglect from mandated and non-mandated reporters, providing them to the appropriate investigating agency, and processing investigation outcomes. Investigating agencies include county children and youth agencies (CYA), regional offices of children, youth and families(OCYF), law enforcement, and licensing agencies. Please know that you will be handling child abuse calls, which means you will be hearing and discussing disturbing child abuse details which could include physical abuse, sexual abuse, and the death of a child.In this role, your primary function is taking child abuse and neglect reports by phone. This requires the ability to be able to type proficiently while conducting an interview, as well as type quickly and accurately as you actively listen, ask clarifying questions, and classify the information provided. Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information: Full-time employmentHotline coverage is ensured through shift work on a 24/7 basis. Shifts are determined based on seniority and are subject to change based on operational needs. The shifts are as follows and can have varying break days that may be any two consecutive days within the seven-day period: 12:00 AM to 8:00 AM7:00 AM to 3:00 PM8:00 AM to 4:00 PM9:00 AM to 5:00 PM12:00 PM to 8:00 PM3:00 PM to 11:00 PM5:00 PM to 1:00 AMDue to operational demands, there are opportunities for voluntary overtime. Any remaining overtime needs will result in mandated overtime. Mandated overtime can be scheduled any time outside of your regularly scheduled shift, including break days and holidays. Employees in this position should expect to work overtime on a weekly basis, averaging 8 hours per week.ChildLine is located at 2525 North 7th Street, Harrisburg, PA 17110. This is the only work location in the Commonwealth for this position. Training may consist of in-office and virtual learning and typically lasts three months. Training hours will mostly be 8:00 AM to 4:00 PM but will consist of other shifts as needed.Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection. If you are ineligible to telework, you will have to report to the headquarters office in Harrisburg. An employee's work from home location must be within reasonable travel distance to headquarters, as you will be expected to travel to the office with or without advanced notice. Salary: The starting salary for this position is not negotiable. Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $49,839.00 (before taxes).You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.You must provide complete and accurate information or: your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.