Certified Patient Care Coordinator

Certified Patient Care Coordinator

Waterloo Center for Pain Medicine

Monday-Thursday 8:00-4:30, Friday 8:00-11:30 (32 HRS)

Full Time Benefits

Serves as a member of the clinical team under the general supervision of the Physician and Administrator. Assists the physician in the care and treatment of the patients by collection of blood through phlebotomy (blood collection) techniques, including vacutainer, scheduling procedures, reviewing pre-procedure instructions, answering phones, and obtaining pre-authorizations.

Why UnityPoint Health? 

• Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 

• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list).  Do not include if less than 5% of work time is spent on this duty.  Be specific without giving explicit instructions on how to perform the task.  Do not include duties that are to be performed in the future.  Duties should be action oriented and avoid vague or general statements. 

% of Time

(annually)

Patient Care

·       Scheduling patients for in office procedure with thorough explanation. Competent in drawing blood and processing blood product and other tasks as assigned.

       50%

Customer Services

·       Greets all patients and families that present to the center and answers the phone with a welcoming attitude and ascertains their needs. Communicates and coordinates any unresolved patient/family issues promptly to unit leadership.

       20%

Administrative/Clerical Support

·       Engages in assisting with the scheduling of procedures and obtaining pre-authorizations. Acts as an appointed champion of patient satisfaction and improvement.

20%

Basic UPH Performance Criteria        

·       Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·       Demonstrates ability to meet business needs of department with regular, reliable attendance.

·       Employee maintains current licenses and/or certifications required for the position.

·       Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·       Completes all annual education and competency requirements within the calendar year.

·       Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.

10%

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

Medical Assistant

Experience:

6 months experience as a Medical Assistant

6 months prior experience working in a fast-paced office setting

License(s)/Certification(s):

Certified Medical Assistant (CMA). American Registry of Medical Assistant verification will be accepted in placed of a CMA.

Knowledge/Skills/Abilities:

·       Must possess basic computer skills and knowledge using work processing, spreadsheet, email, and web browser

·       Basic knowledge of insurance. requirements and medical billing practices.

·       Must be flexible with the ability to multi-task in a fast-paced environment.   

Other:

Use of usual and customary equipment used to perform essential functions of the position.