Central Office Supervisor

Job Title: Central Office Supervisor

Department: Swiftel

Reports To: Swiftel Operations Manager

FLSA Status: Exempt

Classification: Management

Wage Scale Designation: M-12

General Statement of DutiesPerforms administrative, technical, and supervisory work in planning, organizing, directing, and coordinating the activities of workers engaged in the operation of the Central Office and plant records/customer support in accordance with prescribed BMU policies ensuring compliance with State and Federal laws and City Ordinances.

Typical Duties and Responsibilities

1. Plans and directs the installation and maintenance of telephone department equipment and services located in the Central Office.
2. Develop, coordinate, implement and modernize the preventative maintenance programs to ensure reliable service and to prevent service interruptions.
3. Studies and examines vendor product roadmaps, works with consulting engineers and recommends course of action in order to position company to meet current and future customer needs.
4. Examines and evaluates new hardware and/or software products and technologies for feasibility and integration into company network.
5. Coordinates with other departments, vendors, and companies for the provision of voice, video, special circuits, data, transport and long-distance requirements.
6. Assist in the preparation of the budget and the CIP for area of responsibility.
7. Develop and coordinate assigned bid projects in compliance with Utility policy and state bid laws.
8. Evaluates traffic data for Central Office networks to ensure adequate capacity to meet demand.
9. Supervise and coordinate the activities of building facilities maintenance personnel.
10. Establishes work schedules, assigns work, monitors performance, and adjusts work procedures to meet work schedules.
11. Recommends personnel actions such as hiring, orientation, training, promoting or termination of workers.
12. Performs other duties as assigned.

Minimum Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

1. Graduation from a college or university with a bachelor’s degree in engineering in a related field or a combination of experience and technical training in the functions of telephone Central Office equipment, operation of a telephone/communication’s Central Office and responsible administrative experience in Central Office operations.
2. Working knowledge of translations for telecommunications, traditional as well as IP telecommunications routing and networking.
3. Considerable knowledge of the principles of electricity and electronics.
4. Understanding of the overall operation of telephone utility and the functions of telephone equipment.
5. Ability to supervise and direct personnel, plan, and organize work, and to analyze and solve problem situations.
6. Ability to establish and maintain an effective working relationship with employees, officials, and the general public.
7. Ability to communicate effectively, orally and in writing.

Language Skills

1. Ability to read and comprehend simple to complex instructions, short correspondence, and memos presented either written or orally.
2. Ability to effectively present information in one-on-one and small group situations.

Certification, Testing, and Examination

1. Possession of a valid driver’s license.
2. Other such testing as deemed necessary by Brookings Municipal Utilities/Swiftel Communications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

1. Frequently required to stand; walk; sit; speak; hear; use hands to handle or feel; and reach with hands and arms.
2. Required to actively listen and communicate with supervisor, peers, and customers.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this position, the employee is frequently in indoor working conditions.
2. Position involves regular contact with other employees and members of the public.

Typical Performance Requirements

The performance standards described here are representative of those that must be met by an employee performing the essential functions of this position. These are largely based on industry standards for the position.

1. Employee is expected to meet performance standards communicated by the supervisor.
2. Employee is required to adhere to the guidelines presented in the Personnel Policy Manual.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities that are required of the employee. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.