Central Office / Data Center Quality Auditor

KGPCo Services is an industry leading provider of Network Services solutions in North America. Our experienced workforce of over 2,000 professionals is skilled at planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customer’s rapidly changing infrastructure needs. We offer the most comprehensive solutions in the industry across ISP, OSP, Wireline, and Wireless.

Our customers include telecom service providers, MSO’s, cloud service providers, and utilities. With nearly 50 years of experience, we have the ability to customize solutions to meet our customer’s unique needs.

SUMMARY

The Safety and Quality Advisor, SQA, will be responsible for promoting safe practices and facilitating the pursuit of flawless workmanship.  The SQA is responsible for providing high-quality service in all customer technical spaces, including, but not limited to data centers, mobile telephone switch centers, central office wire centers, and designated enterprise spaces.  The SQA is required to take excellent care of our customers, build relationships, question things and take action, work hard, work smart, and enjoy the experience.

SAFETY DUTIES & RESPONSIBILITIES

• Adhere to, promote, and accept personal responsibility for compliance to:
• Federal and Local Occupational Safety and Health Regulations
• Industry Consensus Standards
• KGP Injury and Illness Prevention Program Manual
• Participate in job site safety/hazard analysis when necessary

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Use data to effectively schedule and perform inspections that monitor whether:
  • Practices conform to the KGPCo Injury and Illness Prevention Program, SM-P-6014
  • Practices conform to the KGPCo Quality Manual, SM-P-6100
  • Workmanship conforms to applicable customer requirements
    • Customers include AT&T, Verizon, T-Mobile, Google, Comcast, and other communications companies
      • ISP - Central Offices, Data Centers, Customer Premises, etc…
      • OSP – Industrial Buildings, Multiple Dwelling Units, Single Family Homes, Aerial, Burial, Underground
      • Communications Structures and Rooftops
• Prepare inspection reports and ensure that all completed inspections are in the database of record
• Facilitate and communicate appropriate resolution of findings and closure in all applicable internal and external systems
• Lead root cause analysis efforts and mentor individuals in assigned region on corrective and preventative actions
• Identify and provide actionable data and trend analysis to Operations Management related to
  • Risks to the integrity of the Safety Management System as defined in SM-P-6014
  • Risks to customer relationships. Violations of published customer requirements 
  • Risks to the integrity of the Quality Management System as defined in SM-P-6100
• Assists in developing procedures that reduce:
  • Overproduction – more than customer needs or is willing to pay for (qty)
  • Deviations from standards and/or regulations
  • Transportation of things – either physical or electronic
  • Downtime or waiting due to upstream process
  • Inventory or human resources on hand
  • Motion – worksite set up
  • Processing – producing higher quality than required
  • Under-utilized talent
• Develop and/or Deliver on-site or remote training as requested
• Be an ambassador of the Safety and Quality Management Systems to all parties, internal and external
• Performs other duties as requested by Manager

QUALIFICATION REQUIREMENTS

• Exhibit personal power and leadership
• Exhibit self-awareness
• Exhibit a tendency for continuing education and self-improvement
• Exhibit enthusiasmand determination
• Exhibit industry awareness
• Exhibit intellectual curiosity
• Exhibit exceptional organizational skills
• Exhibit a strong problem solving approach
• Exhibit strong verbal and written communication skills
• Exhibit the ability to define problems, collect data, establish facts, and draw valid conclusions

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent, Technical degree preferred
• Demonstrate proficient use of Microsoft programs and applications
• Demonstrate proficient use of IOS and/or Android applications

 LANGUAGE SKILLS

• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Work at heights
• Work at depths, such as under raised floors, underground vaults, etc…
• Bend or twist the body into unusual positions while working
• Coordinate body movements when using tools or equipment
• Maintain balance while performing construction tasks while on a ladder
• Reach with hands and arms, stoop, kneel, crouch or crawl
• Reach and stretch to position equipment and fixtures while maintaining balance
• Use hands and fingers to handle, feel, and/or manipulate small wires and objects
• Regularly walk and perform physical tasks all day without becoming overly tired
• Regularly lift and/or move up to 49 pounds; participate in group lifts for 50+ pounds. Carry objects weighing up to 49 pounds for short distances.
• Work shifts longer than eight hours in duration
• Push or pull heavy objects into position and apply muscular force quickly to objects and equipment
• Distinguish between colors
• Work in a noisy environment

TRAVEL

• Willing to travel extensively
• Must have reliable transportation and the ability to transport minor job related tools and minor equipment to work locations.

KGP2018

KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity