Casual Dining Manager

We are seeking a sharp, skilled & professional Casual Dining Manager to join our expanding team at Ørchard. Ørchard on Catawba Island is a family owned & operated, 24-acre agritourism venue featuring two full-service restaurants, three bars, fresh coffee & bakery, farm market, retail shop, peach & apple orchard, vineyard, beehives, acres of gardens and more. Ørchard Hospitality Group encourages creativity, teamwork, and leadership skills. We pride ourselves on using all fresh & seasonal ingredients from our own property & hyper local distributors. As a family-owned & operated business since 2014, we have developed our restaurant & brand into a destination for handcrafted specialty cocktails & culinary delights, and have known for unforgettable atmosphere.

The position’s focus is managing service operations in conjunction with our existing management team and will play a key role in overseeing the guest journey from entry to departure, as it relates to service & hospitality. In addition to managing the guest experience at Orchard Farm Stand, this role will train & develop hourly hosts, servers, food runners & bussers. The Fine Dining Manager will work closely with the Beverage Director & Culinary Director; while demonstrating excellent leadership, communication and team building skills with all peers on Ørchard property. It is expected that this position spends at least 80% of their time in the operation, and the remaining 20% on administrative duties, as needed.

Job Responsibilities:

• Develop best-in-class front of house training programs to ensure restaurant success through friendly, memorable hospitality.
• Train all hourly service employees according to training programs; adjusting training guides & programs as needed.
• Assist management team with recruiting talent, hiring, prescribing disciplinary action, and termination as needed.
• Accountable for front of house employee’s work schedules; to be posted in the scheduling system each Monday by 3pm for following Monday through Sunday; Role is expected to adjust work schedules “on the fly” as obstacles arise, ensuring guest journey remains unimpacted. Work schedules should align with labor cost goals provided by Executive Management.
• Work closely with the fellow management team & Executive Management on a day-to-day basis, including direct & group communication of the job regarding reservations, sales goals, and general company news.
• Accountable for Orchard Farm Stand dining spaces to ensure proper room preparation and cleanliness, including table settings, linens, florals, glassware, etc.
• Host daily pre-shift with front of house employees. These daily meetings are expected to be positive, upbeat, and effectively communicate key information to staff. During pre-shift, all front of house staff must be on time, in proper uniform, and adhere to Orchard Bar & Table grooming standards.
• Complete daily closing shift notes, noting sales, guest relations, employee relations, etc. Closing shift notes are to be published each night to fellow managers and Executive Management.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Be physically present on the floor during service to foster and maintain positive guest relations.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Experience level:

• 2 years

Restaurant type:

• Fine dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Hospitality: 2 years (Required)

Work Location: In person