Career Case Manager

Overview

COMPANY:

Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our vision is to empower every Central Texan to transform their lives through work and education. Join the team whose work empowers people to transform their lives!

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

Goodwill Central Texas is committed to fostering, cultivating, and preserving a culture of diversity and inclusion in which all employees are valued for their skills, experience, and unique perspective. This commitment is embodied in our company policies and in the way we do business. Working together as a diverse and inclusive organization is essential to our success.

We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

BENEFITS:

• Health insurance
• Company paid life insurance
• 403b match

COMPENSATION:

Depending on experience and qualifications

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

#IND1

Responsibilities

 

POSITION SUMMARY:

 

The Career Case Manager supports the basic needs and service coordination for Goodwill participants seeking assistance with education, job training, and employment related services. Works closely with participants in developing service plans including goals for training, education and employment.  Also provides programmatic follow-up supports postplacement.

 

The Career Case Manager works closely with other Workforce Advancement professionals in coordinating services provided within and outside of Goodwill.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain participants caseloads by supporting participants' development with respect to resume building, job applications/job searching, interviewing, and employment related soft skills.
• Maintain frequent contact with participants in accordance with agency policy and procedures.
• Develop, in partnership with participants, a strengths-based/solution-focused assessment and individualized career plan that identifies short and long-term goals and resources that support participants on their path towards their education, training, and employment goals.
• Track and document goal acquisitions and support participants in their transition to next steps according to their individual career plan.
• Apply extensive knowledge of regional labor market needs and trends which will support an evidence-based career path for participants.
• Coordinate with appropriate social services professionals in delivering services necessary to support participants in achieving employment stability.
• Intervene effectively and ethically in crisis situations, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
• Enroll participants in programs,obtain information, and complete reports in order to meet/exceed all performance targets as required by Goodwill and other funding sources.
• Maintain complete and accurate records of all participants through ECM and other required client tracking databases.
• Strictly adhering to all data entry requirements set forth by Goodwill and other funding sources.
• Adhere to confidentiality protocols related to electronic and paper files and documents.
• Coordinate and work collaboratively with GCT Career Advancement Team to connect participants with career advancement trainings and the Business Solutions team to connect participants with employment opportunities.
• Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and participants goals.

 

OTHER DUTIES AND RESPONSIBILITIES:

 

• Manage and maintain positive working relationships with agency and staff at partner site locations.
• Work collaboratively with agency staff for the best interest of Goodwill participants and mission.
• Maintain appropriate and required credentials and adhere to all TWC-VR policies and procedures to maintain contract compliance.
• Complete Intake /Eligibility for incoming participants

 

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required.
• Exceptional oral and written communication skills; proficient in Windows based computer applications.
• Knowledge of client assessment skills, community resource coordination, career planning principles, employability skills, and crisis intervention.
• Knowledge of best practices in serving marginalized populations (e.g., individuals who live within one mile of the transit and bus line, displaced individuals, low income, homelessness, re-entry, BSPS, disability, etc.).
• Texas Driver's License, good driving record, liability insurance, vehicle in good working condition to travel on work related business in order to meet client location/service delivery needs.

 

PREFERRED QUALIFICATIONS:

• Master's Degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation Education, or Human Services.
• Professional licensure issued at conclusion of Master's degree program listed above (e.g., LMSW, CRC, LPC, LMFT, etc.)
• Two or more years of experience providing case management services to underserved populations and/or related experience.
• Bilingual (Spanish, ASL, Arabic, Farsi).

 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

 

Employment Type: FULL_TIME