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Titanium HealthcareSee more

addressAddressWashington, United States
type Form of workFull-Time
CategoryInformation Technology

Job description

Job Description

Salary: $20-$22/hour DOE

Job Summary: The Care Coordinator is responsible for assisting members and their families in obtaining and understanding services/programs available through the Health Homes Program in order to improve their health and overall well-being by communicating in the language in which the member best understands.  The Care Coordinator will be responsible for servicing members in Kitsap County.


Essential Functions: 

  • Reviews data and interviews potential members to verify eligibility for enrollment in the Health Homes Program (HHP) and completes referral process when necessary. 
  • Orients and educates members and their families by meeting with them to explain the role of the Care Coordinator, initiate a care plan, and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with their healthcare providers. 
  • Works with healthcare professionals, community and social support services, and other company employees. 
  • Documents evidence of care in the member’s record in a concise and timely manner using the EHR system. 
  • Routinely checks in or schedules appointments with assigned members and maintains documentation of all member encounters to complete established reporting requirements. 
  • Communicates with providers and care team regarding the members progress and care needs. 
  • Explains and translates information related to the member’s care to and on behalf of the member, when necessary. 
  • Identifies and follows-up on all referrals made to assure continuity of care and that member/family needs have been met. 
  • Reassesses care plans to ensure effectiveness in achieving desired outcomes for members and their family. 
  • Addresses member questions and processes member requests in a timely manner. 
  • Investigates and directs member inquiries or complaints to appropriate staff members and follows up to ensure satisfactory resolution. 
  • Follows established policies to enroll and disenroll members. 
  • Maintains knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance and food assistance. 
  • Follows established protocol around patients experiencing pain, safety concerns and/or mental health concerns and creates safety plans, if necessary. 
  • Recognizes signs of child and elder abuse and reports appropriately to Child/Adult Protective Services. 
  • Understands and abides by all departmental and companywide policies and procedures. 
  • Complies with all safety and injury prevention policies and regulations. 
  • Performs other duties as assigned or required. 
  • The Health Homes Program is high touch in-person approach designed to meet members’ needs in person at the member’s preference, i.e., at home, at PCP clinic, at the hospital, at a coffee shop, etc.


Qualifications: 

  • Education & Experience: Bachelor's Degree in sociology, social work, public health, physiology, or other related field OR Associates Degree + 1 year of experience
  • Language:
    • Fluent in English (written and verbal)
    • Must be able to translate verbal and written information to and from the member.
    • Fluent in Spanish (written and verbal).
  •  License/certification: Current and valid Driver’s License and proof of auto insurance.
  • Skills required:
    • Competent with computers, email, virtual platforms, Excel and other Microsoft Office based programs.
    • Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear, effective manner.
    • Ability to identify problems and use logic and related information to develop and implement solutions.
    • Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures.
  •  Physical Requirements: Physical demands associated with office work and driving, including but not limited to:
    • Consistently operating a computer and other office equipment such as a telephone, calculator, copy machine, and printer.
    • Must be able to remain in a stationary position 75% of the time.
    • Must be able to move around the office and the community to meet own members and clients of the time.
    • Frequently moving or carrying office equipment weighing up to 15 pounds across offices.
    • Ability to operate a vehicle and travel to meet with assigned members around the community, attend meetings and different office locations as required or requested.
  •  Travel Requirements:
    • Hybrid - remote office location
    • Care Coordinators are required to travel to their members within their designated assignments when conducting visits with clients in the field
    • Eligible for mileage reimbursement for the use of your vehicle for business-related expenses

remote work
Refer code: 4147870. Titanium Healthcare - The previous day - 2023-06-01 14:52

Titanium Healthcare

Washington, United States
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