Call Center Trainer

Essential Job Functions:

• Create SOP’s and any training documents needed for new hires and each business unit to refer to for reference/troubleshooting
• Design and map out training plans for CEC teams
• Do initial CEC training with each new hire (processes, understanding of expectations, ensure system set up) and maintain training records of employees
• Lead cross training initiatives
• Be a part of testing out new systems and software when applicable
• Train new users on proper use of software
• Research new training methods and implementation of training aids
• Gather feedback on training modules and material to make training more engaging and effective
• Update reports for each business unit daily, using systems to gather and analyze data
• Other duties as assigned

Job Requirements:

Fundamental understanding of electronics required

• Ability to read and understand technical documents and manuals
• Ability to create high quality training materials
• Ability to perform multiple tasks simultaneously
• Ability to work independently with limited guidance
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
• Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion
• Intermediate skills with Microsoft Office Suite including Excel and PowerPoint

Panasonic Connect is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Connect of North America.