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Form of workJob Description
Position Summary: Call Center employees are the front lines of our practice. They primarily assist patients (established and new) when they reach the practice by telephone/online with their scheduling needs.
Essential Functions Summary:
The Call Center employees will create, cancel and reschedule patient appointments, direct patient calls to correct clinical staff members, print/check charts weekly including daily work in charts. Employees are responsible for checking the voicemails and for patient call backs. Employees respond to online appointment request as well. Other office admin duties are required.
