Call Center Manager

Job Title: Call Center Manager (Direct Hire)

Location: Buchanan, NY

Salary: $25-$30 per hour

Hours: Monday-Friday, 8:30/9:00 AM - 4:30/5:00 PM

We are actively seeking a dedicated and experienced Call Center Manager to join our team in Buchanan, NY. This is a direct hire position with a competitive hourly wage ranging from $25 to $30 per hour.

Key Requirements:

• 1-3 years of proven experience managing Customer Service Representatives (CSRs)
• Expertise in training and developing employees
• Exceptional phone etiquette
• Ability to handle issues and discrepancies effectively
• Experience in managing a team of 2-4 people
• This role is 100% in-person

Call Center Manager Qualifications:

• Proven experience of 1-3 years in managing Customer Service Representatives.
• Strong leadership and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a fast-paced environment.
• Proficient in handling customer issues and providing effective solutions.
• Comfortable managing a team in a 100% in-person setting.

Benefits:

• Direct hire opportunity with a competitive hourly wage.
• Monday to Friday work schedule for a healthy work-life balance.
• Opportunity to contribute to the growth and success of a dynamic Call Center team.

Call Center Manager Responsibilities: As a Call Center Manager, you will play a pivotal role in overseeing the day-to-day operations of our Call Center. Your responsibilities will include:

• Managing and leading a team of 2-4 Customer Service Representatives.
• Providing training and development opportunities to enhance employee skills.
• Ensuring excellent phone etiquette and customer service standards are maintained.
• Handling and resolving customer issues and discrepancies promptly and professionally.
• Collaborating with the team to achieve performance targets and quality metrics.
• Implementing strategies to improve efficiency and productivity within the Call Center.

If you possess the required experience and skills to lead a successful Call Center team, we invite you to apply for this exciting opportunity.

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.