Call Center Customer Service Agent

About Mavras:

We're a company that gives business owners the tools to eliminate customer issues at the source, with professionally trained support agents that will stay by your customers' side as inquiries and issues arise.

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

Schedule:

Monday to Friday

Salary:

$20-$27 per hour

Responsibility:

• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.

• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Being able to speak more than one language fluently would be highly advantageous.

• Health insurance.
• Paid time off (PTO)
• Flexible work schedule.