Address
Form of workThe Production Support Analyst is responsible for working across designated business and technical teams to ensure applications are fully available to all stakeholders and customers. This individual will assist development teams to document production defects and assists in remediation and testing. Will analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations. Will also be required to provide after hours support, as needed, during team application deployments.
Qualifications:
Skilled in the following:
• Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data
• Demonstrated experience using UNIX commands to manage production Linux servers
• Demonstrated experience using SQL query on Oracle Databases to perform Database lookups
Strong knowledge of one or more of the following:
• Incident Management – Ability to lead as a Critical Incident Manager to restore production applications impacting events
• Ability to quickly respond to system alerting to reduce application downtime to customers
• Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff
• Effective liaison between business and technical teams
• Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components
• Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time
· Desired experience using: Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar
and AppDynamics
Able to present and communication at all levels within an organization
