Business Analyst

New England Life Care (NELC) is of the fastest growing home infusion therapy services company in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 60 hospital systems in Maine, New Hampshire and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive and authentic workplace, so if you’re energized by this opportunity, but your past experience doesn’t support every qualification in the job posting, we encourage you to apply! You still may be the person we are looking for!

New England Life Care is hiring a full-time Business Analyst to join our growing team! This position is full-time, Monday – Friday.

Job Summary: New England Life Care is currently seeking qualified candidates for a Business Analyst. BA must be able to define a business problem, gather and document requirements, determine a business solution, and verify that the solution meets the requirements. The analyst researches and resolves user errors; participates in testing, training, and implementation of software updates and new features/modules; and acts as a liaison between multiple departments.

**Currently only hiring for remote positions in the following states: Connecticut, Florida, Maine, Massachusetts, Maryland, New Hampshire, North Carolina, Rhode Island, Texas, and Vermont.**

Benefits:

• Career Ladder
• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid Time Off
• And much more!

Primary Job Responsibilities:

• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of current systems upgrades and new systems.
• Provide application support to users; identify, and analyze user requirements, procedures, and problems to improve existing processes.
• Troubleshooting application and/or interfaces as problems arise.
• Able to identify next steps when given an assignment or task and asks question when unsure, to prevent unnecessary delays in responses and timelines.
• Advocate for our internal and external customers and serve as the conduit with multiple teams and vendors through which requirements flow to deliver solutions.
• Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible; Ability to collaborate with cross-functional software teams to ensure development aligns with the requirements.
• Ability to work in a fast-paced department independently or in a team and handle multiple tasks with competing priorities, work with interruptions and deal effectively with confidential information.

Additional Job-Related Duties:

• Follows NELC policies and procedures in the normal conduction of company business.
• Strong understanding of SDLC methodology.
• Assures that professional practice complies with state and federal regulations including, but not limited to the HIPAA Privacy and Security regulations and NELC’s Corporate Compliance Program.
• Strong organizational and communication skills to build and foster effective relationships; interfaces effectively with all levels of the organization; works cooperatively within a group; accepts constructive feedback.
• Displays good judgment; takes the initiative rather than waiting to be told; make practical suggestions; learns from past experiences and uses those insights to handle new situations effectively; defines problems logically and develops appropriate solutions; uses creative approaches.
• Participates in company Performance Improvement Program via appropriate completion of Occurrence Reports and Customer Complaints and the offering of recommendations for improvements based on trends noted.
• Participates in orientation and training of new personnel as needed.
• Participates in ongoing professional development via regular attendance at department meetings, in-services, and other educational programs pertinent to his/her job.
• Performs other duties / projects as assigned by direct supervisor.
• Travel to remote sites as needed.

Educational Requirements:

• Bachelor’s degree in computer science, information systems, information technology or other related discipline and/or equivalent combination of education and relevant experience.
• 3+ years of related experience – IT and or Business Analysis that includes testing, debugging, documenting and/or maintaining applications or using applications in a business setting, healthcare background preferred.
• Extensive hands-on an experience with SQL Server
• Proficient in Microsoft Product Suites (Word, Excel, and Visio).

Regulatory Requirements:

• Knowledge of HIPAA Privacy and Security requirements.
• Working knowledge of federal / state fraud and abuse laws required.
• Valid driver’s license with excellent driving record required.

Skills:

• Experience with report writing and research tools, including Crystal Reports, MS SQL, Power BI, SSRS.
• Knowledge of HL7 and or FHIR standards.
• Excellent customer service, communication, and organizational skills required.
• Must be self-motivated and able to work independently and in conjunction with team members.
• Capability to think out-of-the-box to create new solutions as needed.

EOE