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Job Title Business Analyst - ECM Livelink
Primary Skill Business Analyst
Secondary Skills ECM Livelink
Duration 9 Month(s)
Position Type Contract
Location Tampa, Florida
Job Description
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Qualifications - External:
Business Analysts enable the transformation and performance improvement of an enterprise or its parts, with respect to people, process and technology, by providing relevant capabilities, assets (human and non-human), processes and tools.
Business Analysts structure, analyze and visualize an enterprise's current state.
They design and visualize the future state. They also design and guide the change process from current to future state.
Developing sector knowledge is extremely important for all Business Analysts. Functional analysts can specialize in Business, ERP, Application Management or Custom Software Development (CSD).
Required Skills and Experience:
You are a self-reliant analyst who has mastered at least one methodology.
You are developing your knowledge in a business and/or industry domain and an ERP solution or a technical tool / programming language. Possible positions could include being a Business Process Consultant describing processes, Requirements Analyst describing business / functional requirements or Package configuration.
Qualification: Minimum 3 years' experience, Bachelor's Degree.
Certification: If possible seeking BA level 1.
Should have progressing skills in Business Analysis, Business Knowledge, Business Change Management, Functional Architecture Design & Project Financials, KPIAs & Reporting
Should have baseline skills in Software Engineering, Architecture Knowledge & Testing.
ECM- Livelink / OpenText:
Candidate is expected to provide L2 and Maintenance support for ECM application, currently OpenText Content Server (Livelink).
L2 Support:
End-user support coordination as per defined support process through the ticketing tool/Tier 2 support as per the agreed SLAs
Provide first level of support to the Livelink Super UsersCreation and maintenance of users, user groups, permissions, including access and creation privileges, and folder/project structures as per the requirements of the Customer Management strategy
Trouble shooting errors and issue resolution in open Text systems/incident Root cause Analysis /FMA/Faciliate UAT for Change request
Issue resolution pertaining to open text and desktop integration Components Like Enterprise Connect/System configutaion updates/Maintenance Application production Server periodic health Check
5+ years document management experience
5+ years of Content Server
3+ years with Content Server 10.0 and 10.5
Experience with OpenText Modules
Brava
SAP tools
File System Archiving
Archiving and Data Archiving for SAP
Doculink for SAP
Application Governance & Archiving for MS SharePoint
CAD Manager
Extended Workflow
Capture Center
Vendor Invoice Management
Change / Ticket Management experience required
Excellent written and verbal communication skills
ECM- Livelink / OpenText
Candidate is expected to provide L2 and Maintenance support for ECM application, currently OpenText Content Server (Livelink).
Maintenance Application production server periodic health check to ensure availability
Periodic core and monthly patch deployments to ensure that OpenText systems are up to-date in terms of technology updates from the product vendor
Evaluation of the required optional OpenText Modules
Installation, Integration, Configuration and Maintenance of the standard and optional OpenText modules
Regular Health Check of Production and Quality OpenText instances to ensure the availability of the environment at all times
Provide ongoing maintenance to the Livelink application in all test and production environments
Work with the Business Support Group and/or Customer IT group to resolve any Livelink support Incidents
Ensure Livelink index is up and running, and optimized to ensure availability of search functionality as part of the daily routine activity
Monitor the growth of the connect, thread and timing and turn ON and OFF whenever required
Provide the metrics for server outages
Provide weekly and monthly statistics on support issues
Update the support documents, as required and keep them up-to-date
Create and Maintain OpenText Configuration Document
Develop and update the Known Error database
Managing the Customer being the customer Facing role and small team of 2-3 resources
Good Communication Skills required being the customer facing role
Good Technical Knowledge on Open Text required
Work as track Lead for skill and responsible for meeting the support deliverables
All your information will be kept confidential according to EEO guidelines.
