Business Account Manager

Ready to take the next step in your career with us?

We are seeking a Business Account Manager to join our team at Standard Chartered Bank in New York. This role is essential for our continued growth and success. In this position, you will focus on prime services strategic relations with our prime customers, specifically in FX and interest rate products, expanding our business relationships. You will work closely with the Head of Financial Markets, Client Solutions, and collaborate with the sales and product teams to align with our business goals and strategies. Additionally, you will contribute to client onboarding to digital channels, ensuring a seamless and efficient experience for our clients. To excel in this role, strong communication skills and a background in client relationship management are essential. You will have the opportunity to deliver an unparalleled client experience, ensuring consistency and uniformity across all booking locations.

Standard Chartered Bank is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging and have the opportunity to maximize their potential.

We appreciate candidates who possess a growth mindset and are open to expanding their skillset. We encourage individuals who are enthusiastic about learning and eager to enhance their knowledge to apply for this position. We believe that a willingness to acquire new skills will contribute to success in this role.

Key Responsibilities:

• Ensure best-in-class services are provided consistently to clients.
• Align with sales and product teams to deliver against corporate targets.
• Provide oversight and prioritize queries for premium clients.
• Drive process improvements for daily processing tasks.
• Collaborate with regional and global teams to facilitate a "follow the sun" support model.
• Work with Prime Services business and technology/project teams on new product offerings.
• Develop and deliver solutions to improve client experience and generate additional revenue.
• Conduct regular client reviews and support regional/global initiatives.
• Ensure consistency of client management approach.
• Champion change and improvements across the client experience.
  

Key Criteria:

• At least 2 years of experience in prime brokerage, focusing specifically on derivatives, particularly in the areas of FX and interest rates.
• A demonstrated track record in client relationship management, showcasing the ability to provide exceptional client experiences.
• In-depth understanding of business goals and strategy.

Essential Competencies:

• Business facilitation and change management.
• Service delivery operations.
• Excellent client relationship management skills.
• Strong communication and presentation skills.
• Sound judgment and ability to prioritize conflicting tasks.
• Knowledge of financial markets and products.
  

Additional Assets:

• Experience in portfolio analysis and risk management.
• Familiarity with financial market regulations and compliance.
• Previous experience in the banking or financial services industry.

Salary & Benefits

Expected annual base pay range for the role is $91,584 & $137,376. The final offer will be determined on an individualized basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variables pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best-in-class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits and arrangements for many of our positions subject to role specific considerations.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realize their full potential and make a positive contribution to our organization. This in turn helps us to provide better support to our broad client base.

We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.