Brand Retail Operations Manager

Be a part of a revolutionary changeAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.In late 2022, PMI acquired Swedish Match and its leading oral nicotine product portfolio. We can now provide legal age nicotine users who would otherwise continue to smoke, access to a broader range of better alternatives to combustible products.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC. In this position you will utilise your operational experience to design, document and implement global guidelines and initiatives to ensure excellence in our day-to-day store operations, providing consistency across our Brand Retail channel in the US. To do this, you will build on the existing global SOP’s, knowledge and practices within our current operational landscape and build strong relationships with our teams in markets to help them enhance commercial performance & drive operational efficiencies to reduce cost-to-serve. you will also be a key contributor on the development and implementation of an integrated omnichannel strategy. In this position you will liaise, coordinate, and influence a large group of stakeholders across the organization.Your ‘day to day’:•Create the overall framework of operational requirements, guidelines/toolboxes, measurement & collaboration to deliver a high level of experience in every BR location globally•Create a 3-yr strategic roadmap of improvements to the US Brand retail store operational model, collaborating with the wider Brand Retail department teams, OC functions & other key departments in the US market.•Design all operational guidelines aligned with business needs, the evolution of in-store experiences and store assets.•Ensure Guidelines provide simple & actionable processes & direction to the Brand retail field team, 3rd Party operator & Store Managers, in particular.•Collaborate with key BR and external stakeholders designing content to be deployed in BR Touchpoints (e.g., Store Design, CX, Programs & Services) and providing operational input•Co-create with the US BR & the global BR Operations team, guidelines intended to sustain operational development and excellence.•Develop a clear matrix to support format applicability of guidelines across various BR touchpoints (from Flagship to Islands), with format specific adaptions where required.•Collaborate with BR Technology stakeholders for a holistic and efficient selection and deployment of guidelines and tools.•Provide inputs on Brand Retail footprint development and optimization for the Market Commercial governance to decide, with the analytical support of Commercial Planning. •Engage with other stakeholders to design and drive key actions aimed to improve overall BR productivity.Who we’re looking for:•Bachelor's Degree with a minimum of 10 years’ experience in retail store and store operations experience preferably with a mix both consumers facing/operational and office-based roles. • 4 plus years in a leadership role for multi-unit stores and/or Retail Operations•Retail operations experience in a large matrix-style organization, with proven ability to build relevant store operations frameworks and tools while maintaining a consumer centric mindset.•An international profile with experience in a local market/subsidiary. Previous in-store operational experience is highly preferred.•Fluency/high proficiency in English both written and spoken, additional languages a plus.•Excellent project management skills•Ability to deal with high-pressure environments, able to problem-solve and manage conflicts.•Business acumen with strong numerical agility, strategic vision, analytical mindset, and efficiency driven approach.•Preferably RRP market experience and knowledge of multiple markets dynamic and legislative framework•Results Driven•Able to manage high ambiguity.•Data analytics•Stakeholder management •A team player, with strong communication skills •Highly proficient with MS Office tools (PowerPoint, Excel, Word) •Legally Authorized to work In the US.Annual Base Salary Range: $144,000-198,000#LI-HybridWhat we offer •We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! •We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. •Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. •Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. •Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. •Take pride in delivering our promise to society: To improve the lives of a billion smokers. PMI is an Equal Opportunity EmployerPMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2023, PMI's smoke-free products are available for sale in 82 markets in key cities or nationwide, and PMI estimates that approximately 19.7 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com.